What are the responsibilities and job description for the Bilingual Insurance Customer Service Representative-Vietnamese position at Marketplace Insurance Exchange Group, Inc.?
Location: Arlington, TX
Work Arrangement: 100% Onsite
Language Requirement: Bilingual – English & Vietnamese
Licensing: Company-Sponsored Training & Licensing Provided
We are seeking a motivated and service-oriented Customer Service Representative who is interested in building a long-term career in the insurance industry. This is an excellent opportunity for someone with strong communication skills who wants to learn, grow, and become a licensed insurance professional. No prior insurance experience is required—we will provide paid training and support to obtain your insurance license.Key Responsibilities
- Serve as the first point of contact for customers via phone, in person, and email
- Assist customers with general inquiries related to insurance plans, coverage options, payments, and policy information
- Provide clear, accurate explanations in both English and Vietnamese to ensure understanding
- Support enrollment, renewal, and account update processes
- Document customer interactions accurately in internal systems
- Escalate complex issues to licensed agents or management as needed
- Maintain professionalism, confidentiality, and compliance with company policies and regulations
- Participate in ongoing training, coaching, and licensing preparation
Training & Licensing
- Paid, structured onboarding and insurance fundamentals training
- Company support to obtain required state insurance license
- Ongoing education and professional development once licensed
Qualifications
- Bilingual fluency in English and Vietnamese (required)
- Strong customer service mindset with clear verbal and written communication skills
- High school diploma or GED required (college coursework a plus)
- Basic computer skills and comfort learning new systems
- Reliable, punctual, and able to work onsite in Arlington, TX
- Willingness to complete licensing requirements and background checks as required by state regulations
Preferred (Not Required)
- Previous customer service, call center, or office experience
- Interest in insurance, healthcare, professional services
- Experience working with diverse communities
What We Offer
- Entry point into the insurance industry
- Paid training and licensing support
- Career growth opportunities within a growing organization
- Supportive, team-oriented work environment
- Competitive hourly pay (based on experience) with growth potential after licensing
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you currently have an active Insurance License?
- What are your salary requirements?
- This position is not remote, will this be an issue?
Language:
- Vietnamese (Required)
Work Location: In person
Salary : $18 - $25