What are the responsibilities and job description for the Bilingual Customer Service Representative position at A-LA Auto Insurance?
About A-LA AUTO INSURANCE:
At A-LA AUTO INSURANCE, we are dedicated to providing affordable and reliable insurance solutions while prioritizing the needs of our customers. We value top talent who take pride in going above and beyond to deliver exceptional service. At A-LA, we uphold a philosophy of respect for our clients and communities, recognizing the hard work and dedication of those we serve. This commitment inspires us to foster positive relationships and support the success of our team and customers.
Position Summary:
A-LA AUTO INSURANCE is seeking an energetic and results-driven Office Manager to lead our team. This in-office position is critical to ensuring smooth operations and excellent customer service at our office locations.
Job Responsibilities:
- Open and close the office promptly and efficiently.
- Manage scheduling, underwriting, training/coaching, reporting, and implementing sales/marketing strategies while delegating tasks effectively to team members.
- Maintain open communication with upper management to ensure alignment on goals and initiatives.
- Enforce adherence to company policies and procedures by all employees.
- Assist customers with various insurance needs, including new policies, policy updates, payment processing, renewals, reinstatements, and general inquiries.
- Conduct vehicle inspections to assess their condition, age, and suitability for insurance coverage.
- Maintain a clean and safe workspace, including adherence to any safety guidelines.
- Perform other duties as assigned.
Job Qualifications:
- 1-3 years of insurance sales experience required.
- At least 6 months of leadership or supervisory experience.
- County Mutual License required; Property & Casualty (P&C) license preferred.
- Must complete continuing education courses to maintain an active license with TDI.
- High school diploma or GED required; some college preferred.
- Bilingual (Spanish/English) preferred but not required.
- Reliable transportation required for daily marketing activities and bank deposits.
- Strong sales mentality and drive for success.
- Excellent organizational and interpersonal skills with a customer-focused mindset.
- Proficient in basic computer skills, with strong written, verbal, and communication abilities.
- Ability to work independently with minimal supervision and quickly adapt to proprietary company software.
Job Type: Full-time
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person