Front Desk Representative

Job Title: Front Desk Representative

Location: Miami, FL 

Job Type: Full-time

Job Summary:

We are seeking a dedicated and professional Front Desk Representative to join our team at [Company Name]. The ideal candidate will serve as the first point of contact for our visitors, clients, and employees, embodying the welcoming atmosphere we pride ourselves on. This role demands exceptional interpersonal skills, a keen sense of organization, and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner.
• Manage incoming calls and emails, directing them to the appropriate departments.
• Schedule appointments and manage the calendar for the office.
• Provide information about our services and address customer inquiries effectively.
• Maintain the front desk area, ensuring it is organized and welcoming at all times.
• Assist clients with check-ins and check-outs, ensuring a seamless process.

Qualifications & Skills:

• Proven experience in a customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask efficiently.
• Proficient in using office software, including MS Office Suite.
• Ability to handle difficult situations with professionalism and poise.
• High school diploma or equivalent; additional certification in hospitality or office administration is a plus.