What are the responsibilities and job description for the Customer Service Agent position at Marketing Consultancy Lab?
Job Title: Customer Service Agent
Location: New Orleans, LA
Job Type: Full-Time
Job Summary
We are seeking a motivated and enthusiastic Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will serve as the primary point of contact for our customers, helping them navigate their inquiries and resolve issues efficiently. In this role, you will handle a variety of customer interactions, including phone calls, emails, and live chats, ensuring that each customer feels valued and supported throughout their experience.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to customers.
- Assist customers in resolving issues, including technical problems and billing inquiries.
- Document customer interactions thoroughly in the company CRM system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Work collaboratively with other team members to improve overall service quality.
Qualifications
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software.
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