What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Daniel Holstein - State Farm Agent?
Benefits:
- Health
- Simple IRA
- Licensing Paid
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I became a State Farm agent because I wanted freedom — the freedom to build something meaningful and the freedom to shape the life I envisioned. Over time, I discovered the most rewarding part of this career: helping people become the best version of themselves. That belief drives everything we do here.
If you asked my team to describe our office in one phrase, they’d say it’s a great work environment — one where everyone feels included, supported, and encouraged. We build off one another’s strengths, celebrating progress with praise, recognition, incentives, and bonuses. Outside the office, we stay active and connected through three annual marketing events where the team can choose to run or walk a 5k or 10k, or represent the agency at our booth handing out merch and gathering leads.
I became a State Farm agent because I wanted freedom — the freedom to build something meaningful and the freedom to shape the life I envisioned. Over time, I discovered the most rewarding part of this career: helping people become the best version of themselves. That belief drives everything we do here.
If you asked my team to describe our office in one phrase, they’d say it’s a great work environment — one where everyone feels included, supported, and encouraged. We build off one another’s strengths, celebrating progress with praise, recognition, incentives, and bonuses. Outside the office, we stay active and connected through three annual marketing events where the team can choose to run or walk a 5k or 10k, or represent the agency at our booth handing out merch and gathering leads.
I bring a personal passion for self-development into our workplace, and I’m committed to making someone as sharp and successful as they’re willing to be. We also offer valuable perks including a health stipend, Simple IRA, flexibility when needed, and ongoing training and professional development. The people who thrive here are hungry for growth, set goals for themselves, and know what they want from their career. We celebrate wins with money, meals, and time off — and I get excited about bringing on new team members because it gives someone the chance to unlock truly unlimited earning potential.
“You can have more than what you’ve got, because you can become more than who you are” — and if that resonates with you, you’ll feel right at home here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Daniel Holstein - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Salary : $45,000 - $55,000