What are the responsibilities and job description for the Inside Sales Associate position at Market Performance Group?
INSIDE SALES REPRESENTATIVE
ABOUT MPG
Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.
At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400 strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth.
Position Overview
The Inside Sales Representative will represent MPG’s E.A. Langenfeld division within the Call Center team. This part-time role (25–29 hours per week) focuses on making outbound sales calls, building customer relationships, generating product interest, and driving order activity on behalf of clients. The ideal candidate is professional, self-motivated, and excels at engaging with customers over the phone to deliver exceptional service and results.
Key Responsibilities
- Make outbound sales calls to prospective and existing stores to build relationships and generate new orders
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Conduct surveys with store owners to gather insights on program performance
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Perform project-based outreach initiatives as assigned
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Maintain and update customer databases as store information and decision-makers change
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Send promotional materials and follow up to drive engagement
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Accurately log all daily call activities and maintain thorough records in Salesforce
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Provide outstanding customer service and represent the MPG and E.A. Langenfeld brands professionally
Required Experience and Education
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High school diploma required; Bachelor’s degree preferred
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Prior experience making outbound calls or working in a call center environment preferred
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Excellent communication and interpersonal skills
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Strong self-starter with the ability to work independently
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Professional phone presence and strong organizational skills
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Proficiency in Microsoft Word, Excel, Outlook, Chrome, and Salesforce
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Ability to sit and talk on the phone for extended periods
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Must be able to lift/move light materials as needed
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Ability to travel: 0%
Why You'll Succeed:
You are an enthusiastic communicator who enjoys connecting with customers and helping them find solutions that drive business success. You take pride in providing a professional, positive experience during every interaction and thrive in a fast-paced, team-oriented environment. Your attention to detail, organization, and strong follow-up skills make you a valuable part of the E.A. Langenfeld sales team.
Benefits
MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.
Diversity and Inclusion
MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential. by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.
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