Outpatient Pharmacy Manager

Company Description

Marion Health has been a trusted healthcare provider in Grant County and surrounding areas for over 100 years. As a not-for-profit healthcare organization, it offers advanced medical services, including those not commonly available in rural areas. With state-of-the-art facilities, an experienced team of over 1,100 staff members, and more than 90 physicians across multiple specialties, Marion Health is committed to excellence in patient care. Recognized as one of the Top 100 Rural & Community Hospitals in the U.S., Marion Health stands out for its quality care, cost-effectiveness, and focus on patient satisfaction.

Job Summary

The Outpatient Pharmacy Manager plans, organizes, controls, and supervises the daily activities in the outpatient pharmacy according to policies, standards of practice of the profession, and State and Federal laws. Recommends innovations in the practice and function of the Hospital Pharmacy to Administration and carries out mutually agreed upon programs. Administration of the 340B program. Responsible for the training and orientation of personnel in the outpatient pharmacy. Must be able to perform the primary job functions of a pharmacist. Functions as a key departmental supervisor and will perform duties in scheduling and payroll and other duties as assigned.

RESPONSIBILITIES INCLUDE:

 Pharmaceutical Care

• Ensures the patient’s or customer’s pharmaceutical needs are effectively met by establishing staffing mix, policies, procedures, standards, and objectives for the provision of services.
• Exercises professional judgment in imparting therapeutic and drug information to patients and health professionals.
• Supervises the maintenance and dissemination of drug information through consultation with patients and medical staff.
• Develops and manages pharmacy purchasing, inventory management and reconciliations that meet pharmacy, patient and customer needs.
• Actively assists staff pharmacists with dispensing prescriptions and counseling patients as necessary.

 Customer Service

• Consistently demonstrates active listening skills in all communications with customers/suppliers.
• Responds to the initial requests, complaints, or concerns of customers/suppliers within 24 hours and follows up in a timely manner with a resolution.
• Demonstrates clear, concise, constructive communication both verbally and in writing.
• Maintains confidentiality regarding issues related to patient care and operations.
• Serves as a positive role model by displaying cooperative professional behavior in interacting with others.

 Leadership Administration

• Communicates the Hospital Philosophy to department employees and integrates with departmental operations.
• Provides leadership to new program development, implementation and evaluation.
• Anticipates the needs and issues of customers/suppliers in order to insure effective departmental operations and/or meet their needs.
• Promotes multi-disciplinary teamwork in order to meet the organization’s goals and objectives.
• Provides leadership to the department through effective organization, direction of activities, and appropriate delegation of functions. 
• Maintains appropriate controls of department functions to insure smooth, effective operations.
• Continuously evaluates the quality of services and/or products provided to the department’s customers.
• Ensures that department is in compliance with accreditation/regulatory requirements, pharmacy policies and procedures, and Federal and State regulations.
• Ensures that department is in compliance with all applicable safety and security practices, infection control policies, fire and safety and disaster planning.
• Is responsible for the effective recruitment, selection, orientation, promotion, evaluation, retention and termination of department employees.
• Routinely assesses departmental education needs and provides the appropriate learning experiences, i.e., on the job training, workshop, in-services, etc.
• Actively participates in committees, task forces, projects, and provides leaderships as assigned.

Performance Improvement

• Continuously assesses and improves the performance of care and services provided.
• Demonstrates effective problem-solving techniques and promotes same in others.
• Establishes and maintains departmental Quality Control programs as appropriate.
• Actively supports the Mission and Philosophy of Marion Health through CQI activities.

Financial Management

• Reviews, evaluates and recommends modifications to annual operating budget(s) to provide adequate space and resources needed by the department.
• Management of pharmacy’s financial performance including 340B, third party reimbursement, alignment of budgets to achieve departmental objectives; oversees financial monitoring, analysis and auditing.
• Participates in the selection of sources for needed services not provided by the department/service or the organization.
• Ensures that department operates within established revenue and expense budget parameters.
• Develops and implements cost reduction strategies to maintain costs within budget and realize cost reduction opportunities.
• Recommends new services/modification to existing services to meet patient needs and provide additional sources of revenue.
• Understands responsibility under the HIPAA Privacy and Security rules as they relate to this job description.
• Other related duties as assigned.

Minimum Job Requirements

• Bachelor of Science or PharmD from an ACPE-accredited School of Pharmacy.
• Maintain licensure as a pharmacist in the State of Indiana in good standing.
• Four (4) years’ experience working as a pharmacist.
• Two (2) years supervisory or leadership experience.

Preferred Job Requirements

• Experience in an outpatient pharmacy.
• Pharmacy management experience.

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