What are the responsibilities and job description for the Housing Authority Case Manager - Owned Housing position at Marion County, Oregon?
Marion County requires on-site work. Remote work is not available.
GENERAL STATEMENT OF DUTIES
Act as a liaison between tenants and property managers while administering various housing assistance programs provided by Marion County Housing Authority. Provide considerable contact with property managers and families to assist and assure compliance in all assisted housing-related functions in accordance with federal, state and Housing Authority guidelines.
SUPERVISION RECEIVED
Work under the general supervision of a supervisor who establishes goals and reviews performance through regular monitoring of office workflow, conferences, and analysis of reports.
SUPERVISION EXERCISED
Primary supervision is not the responsibility of this classification; however, supervisors may assign leadwork responsibilities.
Typical Duties - Duties include, but are not limited to the following
Experience And Training
Considerable knowledge of low-income housing programs, statutes and regulations; law regarding property management, tenants and rental market preferable; community resources available to low-income families, elderly persons, disabled and social service agencies; basic math.
Ability to clearly and concisely communicate, verbal and written; interpret federal, state and local policy relating to housing programs; work independently and demonstrate sound judgment in decision making; resolve conflict between tenant, property management, and agency. establish and maintain harmonious working relationships with the public, clients and fellow employees.
Skill in mediating conflict; prioritization of large workload; operating a computer with basic software.
Physical Requirements
Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; crawls; reaches overhead; lifts up to 30 lbs.; pushes up to 50 lbs.; pulls up to 50 lbs.; carries up to 50 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard, copy and fax machines, and other office equipment; speaks clearly and audibly; reads a 12 pt. font; rapid-mental/hand/eye coordination; sees using depth perception; hears a normal (or whispered) level of speech; may be rarely exposed to heat, cold, dust, uneven areas, noise, wet areas, and chemicals; may need to use ladders or scaffolding rarely; possible exposure to blood/body fluids.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Student Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your student loan eligibility should be directed to your loan servicer or the US Department of Education.
VISA SPONSORSHIP
Marion County does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. Marion County is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
VETERANS’ PREFERENCE
Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
Documents Required For Veterans’ Preference
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Applicants with a disability may request reasonable accommodation, through Human Resources, in any step of the process to assist them in demonstrating their qualifications to perform the duties of the position for which they are applying. Please e-mail Human Resources if you wish to request an accommodation.
Marion County Housing Authority offers the following to its employees:
Vacation Leave Accruals
01
To receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?
Indicate how many years of work experience you have working with low-income families or the elderly in a social services agency or housing authority. One year is equal to 2,080 hours.
Please specify the place(s) of employment where you gained the work experience listed in the previous question. Write NA in the box if this question does not apply to you. Experience listed in this answer must be supported by the work experience section of your application. "See resume" is not an acceptable answer.
04
Select the duties with which you have at least 1 year of full-time employment experience. Select all that apply.
Please provide a brief narrative on your work experience as a case manager.
06
Please summarize your experience with and understanding of regulations and requirements of the Section 8 program, public housing, multifamily HUD, and/or low-income housing tax credit, if any.
07
Why do you think people need housing assistance?
08
Describe your experience managing and processing a high number of files.
GENERAL STATEMENT OF DUTIES
Act as a liaison between tenants and property managers while administering various housing assistance programs provided by Marion County Housing Authority. Provide considerable contact with property managers and families to assist and assure compliance in all assisted housing-related functions in accordance with federal, state and Housing Authority guidelines.
SUPERVISION RECEIVED
Work under the general supervision of a supervisor who establishes goals and reviews performance through regular monitoring of office workflow, conferences, and analysis of reports.
SUPERVISION EXERCISED
Primary supervision is not the responsibility of this classification; however, supervisors may assign leadwork responsibilities.
Typical Duties - Duties include, but are not limited to the following
- Oversee the daily operations of the PHA Owned Properties, including tenant relations, lease administration, rent collection, property maintenance, and adherence to all relevant regulations and policies.
- Assist in coordinating the activities of maintenance, groundskeeping, and custodial staff to ensure that all properties are maintained to a high standard and that repairs and improvements are completed in a timely and cost-effective manner.
- Manage the marketing and leasing process, including the coordination of property showings, tenant screenings, lease negotiations, and move-in/move-out inspections.
- Operate motor vehicle in the performance of duties.
- Develop and maintain positive relationships with residents, promptly addressing concerns and complaints, and working collaboratively with residents to create a safe and welcoming community.
- Ensure compliance with all applicable federal, state, and local regulations, as well as PHA policies, regarding affordable housing programs, tenant eligibility, occupancy, and rent calculations.
- Maintain accurate and up-to-date records related to property management, including tenant files, rent rolls, maintenance requests, and incident reports, utilizing appropriate software and systems.
- Collaborate with PHA staff, social service providers, and other community partners to facilitate the provision of support services and resources for residents, as needed.
- Participate in ongoing professional development and training opportunities to stay current with industry trends, best practices, and regulatory changes impacting the affordable housing sector.
- Other duties as assigned by your supervisor.
Experience And Training
- Two years college course work in human relations, public administration or related field; AND
- Two years of experience working with low-income families or the elderly in a social services agency or Housing Authority; OR
- Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
- The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
- Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County Housing Authority will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to Marion County Housing Authority policy and procedure.
- This assignment is not represented by a union.
- This is a full-time position, which is eligible for overtime.
- Typical Work Schedule: Monday through Friday, 8:00 A.M. - 5:00 P.M, with flexibility depending upon the needs of the department and program.
Considerable knowledge of low-income housing programs, statutes and regulations; law regarding property management, tenants and rental market preferable; community resources available to low-income families, elderly persons, disabled and social service agencies; basic math.
Ability to clearly and concisely communicate, verbal and written; interpret federal, state and local policy relating to housing programs; work independently and demonstrate sound judgment in decision making; resolve conflict between tenant, property management, and agency. establish and maintain harmonious working relationships with the public, clients and fellow employees.
Skill in mediating conflict; prioritization of large workload; operating a computer with basic software.
Physical Requirements
Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; crawls; reaches overhead; lifts up to 30 lbs.; pushes up to 50 lbs.; pulls up to 50 lbs.; carries up to 50 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard, copy and fax machines, and other office equipment; speaks clearly and audibly; reads a 12 pt. font; rapid-mental/hand/eye coordination; sees using depth perception; hears a normal (or whispered) level of speech; may be rarely exposed to heat, cold, dust, uneven areas, noise, wet areas, and chemicals; may need to use ladders or scaffolding rarely; possible exposure to blood/body fluids.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Student Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your student loan eligibility should be directed to your loan servicer or the US Department of Education.
VISA SPONSORSHIP
Marion County does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. Marion County is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
VETERANS’ PREFERENCE
Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
Documents Required For Veterans’ Preference
- One of the following:
- MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
- Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
- Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
- In addition to one of the above documents, Disabled Veterans must also submit one of the following:
- A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
- Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Applicants with a disability may request reasonable accommodation, through Human Resources, in any step of the process to assist them in demonstrating their qualifications to perform the duties of the position for which they are applying. Please e-mail Human Resources if you wish to request an accommodation.
Marion County Housing Authority offers the following to its employees:
- Competitive wages
- Medical, prescription, vision and dental health coverage. Coverage begins after the first full calendar month of employment. Employees pay 5 percent per month of the insurance premium for coverage through payroll deduction.
- Life insurance and long term disability paid by employer.
- Additional Life insurance at employee cost and through payroll deduction. (Optional)
- Employee Assistance Program (EAP) paid by employer.
- PERS Retirement System. Marion County Housing Authority pays the 6% contribution.
- 457 Deferred Compensation plan, participation is optional, at employee cost through payroll deduction.
- Employees receive the following paid holidays:
- New Year's Day – January 1st
- Martin Luther King, Jr. Day – 3rd Monday in January
- President's Day – 3rd Monday in February
- Memorial Day – last Monday in May
- Independence Day – July 4th
- Labor Day – 1st Monday in September
- Veterans Day-November 11
- Thanksgiving Day-4th Thursday
- Christmas Day – December 25th
- Two Floating Personal Holidays (employee chooses dates to use during the calendar year)
Vacation Leave Accruals
- 13 days per year
- 12 days per year
01
To receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?
- Yes
- No
Indicate how many years of work experience you have working with low-income families or the elderly in a social services agency or housing authority. One year is equal to 2,080 hours.
- Less than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years to less than 5 years
- 5 years or more
- None of the above
Please specify the place(s) of employment where you gained the work experience listed in the previous question. Write NA in the box if this question does not apply to you. Experience listed in this answer must be supported by the work experience section of your application. "See resume" is not an acceptable answer.
04
Select the duties with which you have at least 1 year of full-time employment experience. Select all that apply.
- Process applications and evaluate eligibility of applicants following clearly defined policies and procedures
- Interview applicants for social services
- Verify application information for accuracy and completeness
- Notify applicants of their eligibility status
- Manage a caseload of households participating in the Section 8 programs
- Conduct annual recertification interviews to determine continued eligibility
- Provide information to applicants on available services, procedures and regulations
- Preparing correspondence and forms
- Investigate and resolve complaints and issues
- Assess social service needs for clients
- None of the above
Please provide a brief narrative on your work experience as a case manager.
06
Please summarize your experience with and understanding of regulations and requirements of the Section 8 program, public housing, multifamily HUD, and/or low-income housing tax credit, if any.
07
Why do you think people need housing assistance?
08
Describe your experience managing and processing a high number of files.
- Required Question