Dispatcher

Dispatcher

Location: Federalsburg, MD
Pay Rate: $20.00-$24.00

About Service Today

You’re not just taking a job—you’re joining a team that treats each other like family. We believe in teamwork, respect, and doing the right thing every day. Everyone works together to deliver great service, support each other’s growth, and celebrate wins along the way—so you can feel proud of the work you do.

Why Join Our Team?

• Weekly Paycheck
• Strong company culture- Annual employee appreciation party, rewards and recognition
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability Life Insurance
• Employee Assistance Program

What You’ll Do:

• Schedule technicians return trips to customers to complete jobs after arrival of parts.
• Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.
• Maintain a constant communication with Service Technicians throughout their scheduled shift through email, text, and phone conversations.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers’ satisfaction
• Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary. 
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
• Ensure safety best practices are followed in the field.
• Other duties as assigned.

What We Are Looking For:

• Previous sales experience in HVAC, plumbing, or home services highly preferred
• Strong ability to build rapport and earn trust with homeowners
• Consultative selling skills with the ability to clearly explain technical information
• Self-motivated, goal-driven, and results-oriented mindset
• Excellent communication and presentation skills
• Professional, positive, and team-focused attitude
• Valid driver’s license with a clean driving record
• High school diploma or equivalent; technical background a plus

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE