What are the responsibilities and job description for the HVAC Service Manager position at Mario Purchaser LLC?
Location: Seaford, DE
Schedule: Monday-Friday weekends as needed.
Pay: $70,000-$105,000 annual salary plus bonus.
About Us:
At Service Today, we pride ourselves on delivering top-notch services in heating, air conditioning, plumbing, and electrical work. Our reputation is built on our commitment to excellence and customer satisfaction. We offer a supportive and dynamic work environment where you can grow and succeed.
Why join our team?
- Weekly Paycheck
- Bonus Opportunities
- Company-Provided Vehicle & Fuel Card
- 401(k) Match & Health Benefits (Medical, Dental, Vision)
- Short & Long-Term Disability Life Insurance
- Paid Time Off (PTO)
- Employee Assistance Program
What You’ll Do:
- Lead and manage Service Technicians using key performance metrics to drive revenue, productivity, close rates, and customer satisfaction.
- Provide ongoing field coaching, customer service development, and technical training to elevate team performance.
- Recruit, retain, and develop high-performing Service Technicians through strategic sourcing and engagement efforts.
- Partner with dispatch to align technician skillsets with service calls and optimize daily coverage and scheduling.
- Monitor daily, weekly, and monthly performance; lead team meetings and huddles to drive accountability and results.
- Oversee operational processes including payroll coordination, ticket review, truck inventory, AR issues, and day-to-day field support.
- Conduct regular field visits for quality assurance, engagement, and hands-on coaching.
- Collaborate with Branch Leadership to implement business strategies and ensure compliance and safety standards are met.
Work Where It Fits You:
We’re hiring across multiple locations, giving you the flexibility to work out of the area that’s most convenient for you:
- Seaford, DE
- Salisbury, MD
- Easton, MD
What We Are Looking for:
Experience/Education
- Minimum of 3 years proven HVAC management and/or sales experience in the Service Industry
- Proven record in: Team Development, Sales/Operations, Customer Service
- Intermediate proficiency in MS Office Suite including proficient use of Excel and PowerPoint
- Experience with Service Titan Preferred
Core Competencies
- Leadership & Accountability – Proven ability to lead, coach, & hold Technicians accountable for performance, quality, & safety standards.
- Operational & Business Acumen – Strong understanding of performance drivers, resource management, inventory, and logistics.
- Team Development & Technical Training – Ability to develop & elevate a technical workforce through hands-on training & mentorship.
- Customer & Results Orientation – Drives high customer satisfaction while mobilizing teams to achieve branch goals.
- Problem-Solving & Decision-Making – Effectively assesses challenges and implements practical, action-oriented solutions.
- Communication & Collaboration – Strong interpersonal skills with the ability to work cross-functionally & professionally across teams.
EOE
Salary : $70,000 - $105,000