What are the responsibilities and job description for the Sportsbook Supervisor position at Margaritaville Resort Casino - Bossier City, La.?
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The following and other duties may be assigned as necessary:
The following and other duties may be assigned as necessary:
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
- Write Sports tickets in an accurate and timely manner.
- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
- Explain wagering rules, including betting lines and odds, and procedures to guests
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements
- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
- Create and enter player tracking cards
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Perform other job-related duties as requested.
- Leads the Sports Book operations and provides oversight and support to the Sports Book Ticket Writers
- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
- Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.
- Prepare and stock all the daily sports sheets.
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.
- Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
- Approves and denies wagers from guests as permitted .
- Updates and maintains all customer sheets.
- Monitors all monies being wagered and updates the betting odds according to policy.
- Handles guest disputes quickly and effectively within the level of their authority.
- Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
- Promotes safety awareness to minimize work related injuries.
- Maintains knowledge of property information.
- Other job-related duties as requested.
- Minimum six (6) months of cash-handling experience
- High school diploma or equivalent GED
- Effectively communicate in English, both oral and written forms
- Must be at least 21 years old
- Previous experience in race and sportsbook preferred
- Previous experience in a similar resort environment preferred
- Ability to work as a part of a team in a high-stress and high-volume environment
- Ability to work in and adapt to a dynamic and frequently changing environment
- Ability to adhere to and execute established department policies and procedures
- Working knowledge of sports
- Proficient cash-handling skills
- Ability to work under pressure while being able to pay attention to details
- Basic math skills to calculate winnings based on odds
- Basic computer skills
- Excellent customer service skills