What are the responsibilities and job description for the BEVERAGE ASSISTANT MANAGER position at Margaritaville Resort Casino - Bossier City, La.?
WE LOVE OUR WORK.
- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest, be friendly, polite & use courteous language).
- Provide especially timely & knowledgeable service; and then some!
- Always find solutions to guests’ problems.
- Use the guest’s name when appropriate.
- Thank the guest and invite him or her back.
- Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
- Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel.
- Promote courteous treatment of customers and employees including resolving complaints, answering questions, and providing general service.
- Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
- Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
- Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
- Create and maintain records, reports and other documentation as required to meet company and business expectations.
- Maintain the viability and integrity of all restaurant operations.
- Must be at least 21 years of age.
- Demonstrated supervisory experience in a high-volume restaurant.
- Must obtain and maintain a current State Responsible Vendor Permit
- Must obtain and maintain a current Parish Alcohol Beverage Control License
- These skills and abilities are typically acquired through at least 3 years’ experience directly related to the accountabilities specified.