Shore Excursions Manager

Our Culture

Joining the Margaritaville at Sea® team means embracing our Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions, which are every guest, every time, act with integrity and respect, shred responsibility for the well-being of our guests, crew and community and each employee’s responsibility to ne better than the rest.. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

Responsibilities

Margaritaville at Sea is seeking an experienced Shore Excursions Manager to oversee the planning, delivery, and performance of shore excursion programs across the fleet. This role serves as the key link between corporate teams and shipboard staff, ensuring high-quality guest experiences, strong revenue performance, and adherence to brand and safety standards.

The ideal candidate will manage vendor relationships, optimize excursion offerings, drive sales, and ensure seamless operations in all ports of call. This position plays a vital role in enhancing guest satisfaction through memorable, well-executed destination experiences.

Essential Functions

• Program Oversight: Own the planning, execution, and overall performance of shore excursion programs across the fleet, ensuring consistency, quality, and alignment with organizational goals.
• Vendor Management: Develop and maintain strong relationships with tour operators, local vendors, and port partners to secure high-quality, reliable, and competitive excursion offerings.
• Safety & Compliance: Ensure all shore excursions meet company safety standards, regulatory requirements, and brand expectations, minimizing risk while maintaining exceptional experiences.
• Revenue Growth: Drive revenue performance through strategic pricing, product development, and collaboration with onboard teams to maximize sales opportunities.
• Guest Experience: Monitor guest feedback and satisfaction scores, identifying opportunities to enhance excursion quality and deliver memorable destination experiences.
• Operational Excellence: Coordinate logistics and execution in each port of call, ensuring smooth operations, timely departures, and seamless guest experiences.
• Team Leadership: Train, support, and guide shipboard shore excursions teams to consistently deliver high levels of service and achieve sales and performance targets.
• Cross-Functional Collaboration: Partner with marketing, operations, and guest services teams to enhance offerings, promote excursions, and ensure alignment across departments.
• Performance Analysis: Analyze key metrics and financial performance to identify trends, improve profitability, and implement continuous improvements.
  
  

Qualifications

Qualifications:

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
  
  

Experience

• Poven success managing guest programs and delivering high-quality experiences
• Experience developing and maintaining vendor and partner relationships
• Demonstrated ability to drive revenue performance and meet financial targets
• Previous shipboard experience preferred
• Experience managing multi-site or fleet-level operations is a plus
  
  

Knowledge, Skills, And Abilities

• Strong understanding of shore excursion operations and destination logistics
• Ability to drive revenue through pricing, product development, and sales strategies
• Skilled in vendor negotiation, contract management, and relationship building
• Proven leadership skills with the ability to coach and develop diverse teams
• Excellent organizational, problem-solving, and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in analyzing performance data and identifying improvement opportunities
• Strong communication and interpersonal skills
• Guest-focused mindset with a commitment to delivering exceptional experiences
  
  

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: 25%

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-person,” which means the physical office in Orlando.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

Health Benefits

At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits to meet your needs, including:

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage 
  
  

Financial Benefits

• 401(k) plan that includes a company match
  
  

Paid Time Off

• Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
• Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days.  Part-time with benefits employees receive time off based on the number of hours they work. 
  
  

Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  
  

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.

In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.