What are the responsibilities and job description for the Monarch Lounge Cocktail Server - PT position at Marcus Hotels & Resorts?
Description
Are you passionate about hospitality and energized by creating memorable guest experiences? Do you thrive in a fast-paced, upscale lounge environment? If so, Hilton Milwaukee is looking for a friendly, motivated Monarch Lounge Cocktail Server to join our Food & Beverage team.
Connected to the newly expanded Baird Center, Hilton Milwaukee is the largest hotel in Milwaukee. Originally built in 1927 as the historic Schroeder Hotel, the property features 554 guest rooms and oversees The Marc Hotel with an additional 175 rooms and suites, offering more than 34,000 square feet of meeting and event space. We proudly blend timeless elegance with modern hospitality.
What will you be doing?
Role
As a Monarch Lounge Cocktail Server, you will play a key role in delivering exceptional service and creating a welcoming atmosphere for our guests by:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year legacy of service excellence. We are People Pleasing People, committed to creating extraordinary experiences for both guests and associates across our distinctive portfolio of hotels and resorts nationwide.
Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities.
Hilton Milwaukee is an Equal Opportunity Employer.
Are you passionate about hospitality and energized by creating memorable guest experiences? Do you thrive in a fast-paced, upscale lounge environment? If so, Hilton Milwaukee is looking for a friendly, motivated Monarch Lounge Cocktail Server to join our Food & Beverage team.
Connected to the newly expanded Baird Center, Hilton Milwaukee is the largest hotel in Milwaukee. Originally built in 1927 as the historic Schroeder Hotel, the property features 554 guest rooms and oversees The Marc Hotel with an additional 175 rooms and suites, offering more than 34,000 square feet of meeting and event space. We proudly blend timeless elegance with modern hospitality.
What will you be doing?
Role
As a Monarch Lounge Cocktail Server, you will play a key role in delivering exceptional service and creating a welcoming atmosphere for our guests by:
- Providing friendly, attentive, and timely beverage and snack service
- Greeting guests warmly and confidently explaining drink specials and promotions
- Taking accurate orders and entering them promptly into the POS system
- Demonstrating knowledge of cocktails, beer selections, taps, and premium brands
- Maintaining cleanliness of guest tables, service stations, and lounge areas
- Replenishing beverages and checking back regularly to ensure guest satisfaction
- Handling cash accurately and responsibly in a self-banking environment
- Assisting the bar team and supporting overall lounge operations
- Adhering to all state, federal, and corporate liquor laws and safety standards
- Performing side work, cleaning duties, and special guest requests as needed
- Basic knowledge of food and beverage service (cocktail experience preferred)
- Ability to memorize and promote menu items and beverage offerings
- Strong communication skills and a positive, team-oriented attitude
- Comfort working in both busy and slower-paced environments
- Ability to lift and carry trays up to 40 lbs. and remain on your feet for extended periods
- Cash handling experience and ability to operate a POS system
- Willingness to obtain required licenses and certifications (TIPS certification required; bartender certification preferred)
- No prior experience required—we are happy to train the right candidate
- Part-time position averaging 20–30 hours per week
- Requires standing, walking, bending, reaching, and lifting throughout shifts
- Indoor work environment with occasional exposure to lounge-related odors and cleaning products
- Free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus restaurants, lounges, spas, golf and ski destinations
- Free parking
- “Two-for-one” movie passes at Marcus Theatres
- Career growth opportunities within Marcus Hotels & Resorts
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (after 30 days), company-paid life insurance, EAP, and 401(k) with employer match
- And more!
A division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year legacy of service excellence. We are People Pleasing People, committed to creating extraordinary experiences for both guests and associates across our distinctive portfolio of hotels and resorts nationwide.
Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities.
Hilton Milwaukee is an Equal Opportunity Employer.