What are the responsibilities and job description for the Monarch Lounge Cocktail Server - PT position at Hilton Milwaukee?
DescriptionAre you passionate about hospitality and energized by creating memorable guest experiences? Do you thrive in a fast-paced, upscale lounge environment? If so, Hilton Milwaukee is looking for a friendly, motivated Monarch Lounge Cocktail Server to join our Food & Beverage team.Connected to the newly expanded Baird Center, Hilton Milwaukee is the largest hotel in Milwaukee. Originally built in 1927 as the historic Schroeder Hotel, the property features 554 guest rooms and oversees The Marc Hotel with an additional 175 rooms and suites, offering more than 34,000 square feet of meeting and event space. We proudly blend timeless elegance with modern hospitality.What will you be doing?As a Monarch Lounge Cocktail Server, you will play a key role in delivering exceptional service and creating a welcoming atmosphere for our guests by:Providing friendly, attentive, and timely beverage and snack serviceGreeting guests warmly and confidently explaining drink specials and promotionsTaking accurate orders and entering them promptly into the POS systemDemonstrating knowledge of cocktails, beer selections, taps, and premium brandsMaintaining cleanliness of guest tables, service stations, and lounge areasReplenishing beverages and checking back regularly to ensure guest satisfactionHandling cash accurately and responsibly in a self-banking environmentAssisting the bar team and supporting overall lounge operationsAdhering to all state, federal, and corporate liquor laws and safety standardsPerforming side work, cleaning duties, and special guest requests as neededWhat do you bring to the role?Basic knowledge of food and beverage service (cocktail experience preferred)Ability to memorize and promote menu items and beverage offeringsStrong communication skills and a positive, team-oriented attitudeComfort working in both busy and slower-paced environmentsAbility to lift and carry trays up to 40 lbs. and remain on your feet for extended periodsCash handling experience and ability to operate a POS systemWillingness to obtain required licenses and certifications (TIPS certification required; bartender certification preferred)No prior experience required—we are happy to train the right candidateScheduling & Physical RequirementsPart-time position averaging 20–30 hours per weekRequires standing, walking, bending, reaching, and lifting throughout shiftsIndoor work environment with occasional exposure to lounge-related odors and cleaning productsWhat’s in it for you?Free, well-balanced meal every shiftRoom discounts at Marcus Hotels & Resorts and Hilton-branded propertiesDiscounts at Marcus restaurants, lounges, spas, golf and ski destinationsFree parking“Two-for-one” movie passes at Marcus TheatresCareer growth opportunities within Marcus Hotels & ResortsEarly wage accessPaid time offMedical, dental, and vision insurance (after 30 days), company-paid life insurance, EAP, and 401(k) with employer matchAnd more!About UsA division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year legacy of service excellence. We are People Pleasing People, committed to creating extraordinary experiences for both guests and associates across our distinctive portfolio of hotels and resorts nationwide.Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities.Hilton Milwaukee is an Equal Opportunity Employer.
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