What are the responsibilities and job description for the Tier I Technician - Contract Role position at Marchon Partners?
Marchon's client is hiring Helpdesk Technicians to join their Technical Support team onsite.
- Provide direct on-site problem resolution for both on and off warranty desktop systems. Install desktop hardware and software.
- Perform desktop imaging and configuration
- Workstation and desktop software management for all non-terminal clients
- Help to insure maximum system and network availability.
- Using the proper software, monitor systems and servers for worm/virus/spyware attacks
- Windows and/or Apple domain administration
- Active Directory administration is preferred
- Create, administer and maintain the users' computing environments; e.g. creation and maintenance of user accounts and profiles, creation of user logon scripts, server-based storage, user file security, and user e-mail accounts.
- Troubleshoot and support end-users with logon, printing, file saving, network access, and application problems.
- Assist with deployment and installation of all hardware and software related to client environments.
- Test and install software applications for users.
- Troubleshoot and support the server systems and application software.
- Maintain system data backup and restoration procedures.
- Configure and troubleshoot hardware components including servers and network equipment.
- Install, upgrade and update server applications.
- Assist with the installation of new initiatives.
- Assist in the troubleshooting of telecommunications and network equipment problems.
- Monitor system network security and uptime.
- Provide Wide-Area Network (WAN) support and troubleshooting with the Network Operations Center. Install and troubleshoot local and network printers, scanners and multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drives.
- Troubleshoot and repair workstation hardware, monitors, projectors, printers etc.
- Basic workstation OS integrity troubleshooting and re-image if necessary
- Troubleshoot Email and application problems.
- Clean an infected machine of worm/virus/spyware.
- Manage and monitor remote Finance Manager Backup and Disaster Recovery.
- Assist in unboxing and installing network equipment as it applies to setup, network connections, re-imaging, and post configuration testing.
- Provide support, maintenance, monitoring and/or management of a newly developed system as well as applications or systems that were developed and implemented in the past.
- Navigates and/or maintains various systems and databases for miscellaneous job-related duties as assigned and assists in the preparation and ongoing maintenance of all supporting documentation