Lobby Grill Hostperson

Summary Of Position

The Hostperson is responsible for greeting and escorting guests to tables in the restaurant while maintaining a courteous and efficient dining room operation.

Essential Functions

• Meet and greet guests as they arrive to the restaurant, offer choice of seating, and escort them to their table.
• Conduct a daily “roll call” meeting to share current promotions, daily specials, guest comments, daily events, and pertinent memos.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Answer phones in a friendly and courteous manner.
• Other functions as assigned by management to include, but not limited to, carrying coffee and/or tea pots throughout restaurant, refilling guests cups, cleaning windows, clean menus, check restrooms, etc.
  
  

Qualifications

Education: High School Diploma preferred.

Experience: Restaurant experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker card, CPR/First Aid certification preferred.

Knowledge, Skills, And Abilities

• Knowledge of general restaurant operations to include appropriate staffing levels, service equipment, and guest relations.
• Ability to memorize and recite menu items.
• Ability to effectively resolve customer complaints and concerns in a friendly, positive manner.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.
  
  

Personal Characteristics

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with guests, interpret event documents, and conduct employee meetings.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).