What are the responsibilities and job description for the Area Hotel Manager position at Marc & Rose?
The dynamic role of Hotel Manager will oversee the daily operations of La Playa Hotel and Hotel Carmel. The ideal candidate will be experienced in what we call “Genuine Hospitality” which will ensure exceptional guest service, maximize revenue, and maintain high standards of quality and efficiency across all departments. This leadership role requires strategic thinking, operational expertise, and a passion for delivering memorable guest experiences.
Key Responsibilities
This role includes and is not limited to the following duties: (duties are considered essential functions):
While performing the duties of this job, the associate is frequently required to do the following:
Key Responsibilities
This role includes and is not limited to the following duties: (duties are considered essential functions):
- Direct oversight and management of hotel operating departments including food & beverage and front office/guest services.
- Drives the M&R Culture of Purpose, Pillars & Service essentials, and is an integral partner in programs and initiatives that stimulate associate engagement.
- Ensures that hotel operating departments are functioning efficiently and effectively.
- Lead and motivate the team with adherence to our Service Standards.
- Conduct daily pre-shift meetings and as well as weekly one-on-ones and attendance at associate team (?) meetings.
- Ensures compliance with management company standards workplace administration, performance, service to guests, and room rates.
- Delivers outstanding guest and associate service and financial performance.
- Delegates authority and assigns responsibility to associates; supervises work activities of all associates within their reporting structure.
- Ensures staff receives proper training for each position, including safety training and standard operating procedures.
- Allocates funds, authorizes expenditures, and assists departmental managers in budget planning.
- Monitors cost controls for each department on a regular basis.
- Answers guest complaints and resolves problems to maintain Guest Satisfaction.
- Handles and resolves associate issues.
- Adheres to all company procedures and regulations as well as standard operating procedures.
- Audits daily payroll, reports and processes monthly reports.
- Order supplies and equipment as needed and in accordance with company procedures.
- Responsible for safety of guests and associates. Critical role in the emergency response efforts.
- Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
- Ensures bank deposits are made daily, including weekends and holidays.
- Proven experience in hotel management with a minimum of 5 years in leadership role.
- Strong leadership, interpersonal, and communication skills.
- Exceptional customer service and problem-solving abilities.
- Financial acumen and experience in budgeting and financial analysis.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Knowledge of hotel management software and MS Office suite.
While performing the duties of this job, the associate is frequently required to do the following:
- Must be able to walk, stand and sit for hours at a time.
- Coordinate multiple tasks simultaneously.
- Collect, interpret, and/or analyze complex data and information.
- Understand and respond to a diverse population.
- Ability to lift up to 25 pounds.
- A Valid California Driver License is required.
- Prior experience as a director/department head is required.
- Associate degree or higher level or education preferred.