What are the responsibilities and job description for the Hotel General Manager position at Transformation Hospitality Solutions?
20% Annual Bonus
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee all aspects of hotel operations at our prestigious resort. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest experiences. This role requires a strategic thinker with excellent communication abilities, multilingual proficiency is a plus, and a proven track record in supervising teams, managing budgets, and enhancing revenue. As the Hotel General Manager, you will be responsible for ensuring operational excellence, maintaining high standards of guest service, and fostering a positive work environment for staff.
Responsibilities
- Lead and supervise all hotel departments including front desk, housekeeping, food & beverage, and guest services to ensure seamless operations.
- Develop and implement strategies to increase revenue, optimize occupancy rates, and improve overall profitability.
- Oversee budgeting, financial reporting, and cost control measures to maintain financial health of the property.
- Ensure compliance with health and safety regulations, hotel policies, and industry standards.
- Manage human resources functions such as hiring, training, performance evaluations, and staff development programs.
- Maintain high levels of guest satisfaction by addressing guest concerns promptly and ensuring exceptional service delivery.
- Oversee night audit procedures and ensure accurate financial reconciliation at the end of each day.
- Coordinate with marketing teams to promote the resort’s amenities and services effectively.
- Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently.
- Foster a positive work environment that promotes teamwork, leadership development, and employee engagement.
- Monitor guest relations to uphold the resort’s reputation for excellence in hospitality.
Experience
- Proven supervisory experience in hotel management or hospitality leadership roles.
- Extensive knowledge of hospitality management practices including revenue management, guest services, human resources, and front desk operations.
- Strong background in budgeting, financial analysis, and operational planning.
- Experience with hotel management systems and multi-line phone systems preferred.
- Demonstrated leadership skills with the ability to motivate teams and foster a customer-centric culture.
- This position offers an exciting opportunity for a dedicated hospitality professional to lead a renowned resort while delivering memorable experiences for guests through exceptional service standards and operational excellence.
- Delphi FDC Cloud Based knowledge and Hilton brand a plus.
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $100,000 - $110,000