What are the responsibilities and job description for the Director of Operations position at MAPS Security, LLC?
Director of Operations & Administration
MAPS Security, LLC — Louisville, KY
MAPS Security is seeking a highcapacity operational leader to oversee our administrative teams, support staff, coordinators, and internal workflow systems. This role is the central command for office operations — ensuring accuracy, efficiency, and accountability across scheduling, service coordination, project administration, customer communication, and financial processes.
The Director of Operations & Administration also leads budgeting, financial tracking, and operational projections, working directly with the CEO to deploy company strategy and support longterm growth.
If you excel at building structure, developing people, tightening processes, and managing financial performance, this is a pivotal leadership role with significant impact.
What You’ll Lead
Coordinators, administrative staff, and support personnel
Daily workflow for scheduling, service coordination, project administration, and customer communication
Internal processes, SOPs, and workflow improvements
Crossdepartment communication between office and field teams
Accounting support functions including job costing, billing accuracy, purchasing oversight, and financial documentation
What You’ll Own
Annual budgeting, departmental budget management, and operational forecasting
Monthly and quarterly financial performance tracking
Labor efficiency monitoring and operational margin awareness
Vendor management and purchasing approvals within company guidelines
Implementation of systems and tools that improve administrative and financial efficiency
Deployment of the CEO’s operational vision through structured processes and measurable objectives
Key Responsibilities
Build and maintain a culture of urgency, ownership, and professionalism
Ensure administrative teams follow MAPS standards for communication, documentation, and workflow accuracy
Coach, develop, and evaluate support staff; address performance issues decisively
Support escalations related to scheduling, communication, or administrative workflow
Provide the CEO with regular operational and financial reports
Identify inefficiencies and implement solutions that improve workflow, customer experience, and profitability
What Makes You a Strong Fit
5–8 years of operational or administrative leadership
Experience in lowvoltage, construction, service, or similar technical industries
Strong financial acumen: budgeting, forecasting, job costing, and operational reporting
Proven ability to lead support teams in fastpaced, detailheavy environments
Excellent processbuilding, organizational, and communication skills
High sense of urgency, accountability, and followthrough
Ability to enforce standards and manage pushback confidently
Comfort working directly with executive leadership
Do-er - servant leadership. This is not a delegation mindset role.
Success Looks Like
Smooth, consistent administrative workflow
Accurate financial tracking, budgeting, and projections
Coordinators and admins performing at a high level
Strong communication between office and field teams
Improved customer satisfaction and technician support
Clear, documented processes that scale with company growth
Operational execution aligned with the CEO’s strategic direction
MAPS Security, LLC — Louisville, KY
MAPS Security is seeking a highcapacity operational leader to oversee our administrative teams, support staff, coordinators, and internal workflow systems. This role is the central command for office operations — ensuring accuracy, efficiency, and accountability across scheduling, service coordination, project administration, customer communication, and financial processes.
The Director of Operations & Administration also leads budgeting, financial tracking, and operational projections, working directly with the CEO to deploy company strategy and support longterm growth.
If you excel at building structure, developing people, tightening processes, and managing financial performance, this is a pivotal leadership role with significant impact.
What You’ll Lead
Coordinators, administrative staff, and support personnel
Daily workflow for scheduling, service coordination, project administration, and customer communication
Internal processes, SOPs, and workflow improvements
Crossdepartment communication between office and field teams
Accounting support functions including job costing, billing accuracy, purchasing oversight, and financial documentation
What You’ll Own
Annual budgeting, departmental budget management, and operational forecasting
Monthly and quarterly financial performance tracking
Labor efficiency monitoring and operational margin awareness
Vendor management and purchasing approvals within company guidelines
Implementation of systems and tools that improve administrative and financial efficiency
Deployment of the CEO’s operational vision through structured processes and measurable objectives
Key Responsibilities
Build and maintain a culture of urgency, ownership, and professionalism
Ensure administrative teams follow MAPS standards for communication, documentation, and workflow accuracy
Coach, develop, and evaluate support staff; address performance issues decisively
Support escalations related to scheduling, communication, or administrative workflow
Provide the CEO with regular operational and financial reports
Identify inefficiencies and implement solutions that improve workflow, customer experience, and profitability
What Makes You a Strong Fit
5–8 years of operational or administrative leadership
Experience in lowvoltage, construction, service, or similar technical industries
Strong financial acumen: budgeting, forecasting, job costing, and operational reporting
Proven ability to lead support teams in fastpaced, detailheavy environments
Excellent processbuilding, organizational, and communication skills
High sense of urgency, accountability, and followthrough
Ability to enforce standards and manage pushback confidently
Comfort working directly with executive leadership
Do-er - servant leadership. This is not a delegation mindset role.
Success Looks Like
Smooth, consistent administrative workflow
Accurate financial tracking, budgeting, and projections
Coordinators and admins performing at a high level
Strong communication between office and field teams
Improved customer satisfaction and technician support
Clear, documented processes that scale with company growth
Operational execution aligned with the CEO’s strategic direction
Salary : $90,000 - $100,000