What are the responsibilities and job description for the Front Office Manager position at Mansa Hospitality?
Holiday Inn Express & Suites McCalla is looking for one front office manager to join our strong team. We are located at 4703 Bell Hill Rd. Our ideal candidate is self-driven, motivated, reliable, and has a minimum of 2 years experience working in a hotel.
Responsibilities
- Supervises front office team members.
- Reviews daily front office procedures and assures proper transmission of all necessary reporting to Management team.
- Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to company standards.
- Responsible for proper administration of keys.
- Responsible for knowing hotel emergency procedures.
- Manages inventory and assists General Manager with budget control.
- Inspects all departments daily.
- Interviews and hires front desk employees following Company standards and procedures.
- Conducts employee discipline with regard front desk personnel.
- Ensures proper uniform standards are in place in department.
- Accommodates guest special requests.
- Responsible for knowing area attractions and services in order to accommodate guest’s needs.
- Responsible for knowing Holiday Inn Express services and amenities in order to accommodate guest's needs.
- Reviews room inventory with sales and assist in selling strategies to maximize room revenue.
- Monitors tracking of leads and results. Follows up with General Manager to ensure that leads are actively managed and followed up on.
- Takes ownership of sales when GM is not available.
17. Assists GM in maintaining accounts.
18. Responsible for helping coach, train and motivate all members of the in-hotel team on their roles.
19. Ensures team member attitudes of attentiveness in meeting guest’s needs.
20. Oversees the daily operations of the hotel in the absence of the General Manager.
Qualifications
- Preferred for candidates to have at least 3 years of experience as a Front Office Manager for a hotel with IHG, Hilton, or Marriott.
We are looking forward to hearing from you!