What are the responsibilities and job description for the Customer Training Specialist – Contact Center Operations position at ManpowerGroup?
Our client, Becton Dickinson (BD), a global leader in the medical device industry, is seeking a Customer Training Specialist to join their team. As a Customer Training Specialist, you will be part of the Customer Care & Training organization, supporting Customer Care associates across the U.S. region.
The ideal candidate is people-focused, analytical, and detail-oriented, with strong communication skills and a passion for training, coaching, and continuous improvement in a fast-paced customer care environment.
Job Title:
Customer Training Specialist – Contact Center Operations
Location:
San Antonio, TX
Pay Range:
$19.00 per hour
What’s the Job?
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
The ideal candidate is people-focused, analytical, and detail-oriented, with strong communication skills and a passion for training, coaching, and continuous improvement in a fast-paced customer care environment.
Job Title:
Customer Training Specialist – Contact Center Operations
Location:
San Antonio, TX
Pay Range:
$19.00 per hour
What’s the Job?
- Deliver structured training on handling customer interactions across calls, chat, and email
- Provide individualized coaching and feedback to Customer Care associates at multiple levels
- Create and deliver training content using the ADDIE instructional methodology
- Analyze quality, performance, and training data to identify skill gaps and improvement opportunities
- Collaborate with operations to maintain knowledge management tools, job aids, and training materials
- Experience delivering training, coaching, or quality support in a customer service or contact center environment
- Familiarity with instructional design or structured training frameworks (ADDIE preferred)
- Comfort analyzing QA metrics, performance data, or training assessments
- Experience supporting or training teams that handle multi-channel customer contacts (calls, chat, email)
- Ability to work onsite in San Antonio, TX, Monday–Friday, 7:30 AM–4:30 PM
- Stable weekday schedule with no weekends
- Opportunity to support a globally recognized medical device leader
- Hands-on experience in training, quality, and performance improvement
- Collaborative, structured environment with exposure to Lean and continuous improvement practices
- Career-building experience in customer training and development
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $19