What are the responsibilities and job description for the Customer Service Representative - Order Entry position at Manpower San Diego?
Job Title: Customer Service Representative – Invoice Specialist. Order Entry (Temporary)
Location: San Diego, CA 92121 (Onsite)
Schedule: Monday – Friday, 8:00 a.m. – 4:30 p.m.
Duration: 3 months, with possible extension based on performance and business need
Pay: $23.00 – $26.00 per hour (depending on experience)
Position Overview
A growing medical device organization is seeking a temporary Customer Service Representative – Invoice Specialist to support order processing, invoicing, and EDI-related functions.
This position plays a key role in ensuring accurate order entry, invoice management, and customer communication while supporting EDI customer setup and processing.
The ideal candidate will have strong attention to detail, excellent communication skills, and experience working with EDI platforms.
Key Responsibilities
• Process and invoice orders through the ERP system and manage them through completion
• Process incoming EDI orders and assist with the setup of new EDI customers
• Ensure all orders are entered accurately and processed in a timely manner
• Verify order details including product description, quantity, price, and order identification numbers
• Provide shipping notifications and order updates to customers
• Respond to customer inquiries via phone and email
• Support sales teams by handling incoming sales support calls
• Perform general order entry tasks regardless of order source
• Manage and respond to customer service email requests
• Generate add-on sales when appropriate
• Process QA replacement requests in a timely manner
• Prepare and complete daily, weekly, monthly, and quarterly sales reports
Qualifications
• Associate’s degree or at least 3 years of related experience in customer service, order processing, or data entry preferred
• 1–2 years of EDI experience strongly preferred
• Experience with EDI platforms such as SPS Commerce or TrueCommerce preferred
• Experience in the medical device, healthcare, or related industry is a plus
Required Skills
• Advanced proficiency with Microsoft Office applications including Excel, Word, and Outlook
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and work effectively with direction from multiple stakeholders
• Strong problem-solving skills and the ability to work through complex or non-standard situations
• Ability to adapt and communicate effectively with individuals from diverse professional and cultural backgrounds
• Reliable, self-motivated, and able to work independently in a fast-paced environment
• Flexibility to adjust schedules when business needs require
Work Environment
This role is fully onsite at the San Diego, CA location and requires consistent collaboration with internal teams and customers to ensure smooth order processing and customer support.