Customer Service Representative (Order Entry Specialist)

Job Title: Customer Service Representative

Job Summary

Main area of responsibilities range from the quotation process, order input (entry), scheduling and product shipment. You will also Interface with TMUS RO/NF/MF/UF/MBR/Specialty Element/CSM Regional Managers and customers

Pay: $22-$27 an hour (for rates above $24 an hour membrane experience is required)

Schedule: Monday - Friday 8am - 5pm (This is a temporary position you will be filling in for someone on leave; we are unsure when or if they will return to work)

Essential Functions

1. This position involves a high volume of order entry, applicants should be experienced in order input in a customer service setting
2. Interface with TMUS Regional Sales, Product Managers and Poway customers including end users, consulting engineers, OEMs, government officials, and all others to promote the sale of Toray products and services.
3. Understand and appropriately use the company pricing system and policies. Input all orders from customers into company software and follow-up to ensure proper credit, scheduling and shipment.
4. Prepare necessary reports as required to communicate bookings, shipments, and important aspects of company business.
5. Provide market feedback on important matters with respect to company’s commercial and competitive position.
6. Provide primary customer service to TMUS customers, except for Toray companies, GE/Suez, Evoqua, or other designated customers.
7. Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolutions.
8. Interface with Sales, Finance, Procurement and Production staff, including other departments in the company as needed.
9. Conduct yourself as a good corporate citizen and encourage others to do the same, following the guidelines and policies of the company and the employee handbook.
10. When required, travel on behalf of the company using company funds in a responsible manner following all company policies.

Other Essential Functions:

1. Adhering to TMUS’s Attendance Policy, ensuring that an acceptable record of attendance and punctuality is maintained. Follow established notification process when reporting an absence.
2. Understanding and adhering to TMUS’s environmental, health and safety requirements. This includes wearing PPE (personal protective equipment) when entering or working in designated areas where PPE is required. When known, report work-related illnesses or injuries immediately to Supervisor, even if minor.
3. All other duties and accountabilities not listed above, as assigned.

Knowledge, Skills and Experience Required

1. Minimum Education (or substitute experience): High School Diploma or equivalent experience. Advanced degrees or certification preferred but not required.
2. Minimum Work Experience: a minimum of 2 years work experience in the customer service field.
3. Skills Required:

1. Must have ability to work with patience and courtesy in customer relations.
2. Must have ability to communicate effectively, both verbally and in writing.
3. Ability to think quickly and logically to ensure expedient responses to customer inquiries.
4. Must have strong organizational skills.
5. Must be able to type and input with a minimum of errors.

1. Preferred Education, Experience and/or Skills:

1. At least 2 years of customer service experience that centered around order entry.
2. Work experience in the customer service field.
3. Microsoft office suite skills essential.
4. Membrane experience is a plus, but not required.