Customer Service Representative

Customer Service Representative We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, providing exceptional service while supporting daily operations. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will work closely with internal teams including production, warehouse, and sales to ensure accurate order processing, timely communication, and a positive customer experience from start to finish. Key Responsibilities Respond to customer inquiries via phone, email, and in person in a professional and timely manner Process customer orders, returns, and service requests accurately Monitor and track orders while providing updates on shipping, delivery, and product availability Resolve customer concerns efficiently and escalate issues when necessary Maintain accurate customer records, documentation, and data entry Coordinate with warehouse and production teams to ensure customer expectations are met Support sales and operations teams with administrative and clerical tasks as needed Deliver outstanding customer service through strong communication and problem-solving skills Assist in improving customer satisfaction and overall operational efficiency Qualifications Previous customer service, administrative, or office support experience preferred Excellent verbal and written communication skills Strong organizational skills with attention to detail Ability to multitask and prioritize in a fast-paced environment Basic computer proficiency, including Microsoft Office and data entry systems Positive attitude with the ability to work independently and as part of a team Reliable, professional, and customer-service driven What We Offer Competitive pay Stable full-time opportunity Supportive team environment Opportunity for growth and development