What are the responsibilities and job description for the Customer Service Representative position at Williams-Sonoma Inc. Customer Care Centers?
Customer Service Representative
Williams-Sonoma, Inc.
Las Vegas, NV
Full-Time | Onsite
Starting at $17.00/hour Recognition Bonus Opportunities Great Benefits
Job Summary
Williams-Sonoma, Inc. is hiring Customer Service Representatives for our Las Vegas, NV location. This is a full-time, onsite opportunity for candidates who enjoy helping customers, solving problems, and working in a supportive team environment.
This role is a great fit for someone looking for stable employment, paid training, strong benefits, employee discounts, and long-term career growth.
Pay and Benefits
- Starting pay: $17.00/hour
- Recognition-based incentives and bonus opportunities
- Paid training
- PTO, vacation, and sick pay
- Medical, dental, and vision insurance
- 401(k)
- Employee discounts of up to 40% off most products and brands
- Opportunities for internal growth and career advancement
Responsibilities
As a Customer Service Representative, you will:
- Answer inbound customer calls and assist with questions, concerns, and order-related issues
- Provide friendly, professional, and solution-focused support
- Listen carefully to customer needs and resolve issues with empathy and accuracy
- Process returns, adjustments, and other customer resolutions within company guidelines
- Troubleshoot customer concerns and determine appropriate next steps
- Follow up when needed to ensure customer satisfaction
- Learn and apply product knowledge, policies, and procedures
- Work closely with team members and leadership to support a positive customer experience
Qualifications
- Customer service experience preferred
- Retail, hospitality, or call center experience is a plus
- Strong communication and active listening skills
- Ability to remain calm and professional when resolving customer concerns
- Strong problem-solving skills and attention to detail
- Comfortable using computers and learning multiple systems
- Reliable, dependable, and team-oriented
- Comfortable working in a fast-paced, onsite environment
Work Location
This is an onsite position based in Las Vegas, NV.
Why Join Williams-Sonoma, Inc.?
At Williams-Sonoma, Inc., you’ll join a team that values collaboration, support, and growth. We offer a welcoming work environment, hands-on training, and opportunities to build your career over time.
If you are looking for a customer service role with a strong team culture, great employee perks, and room to grow, we encourage you to apply.
Apply today. Applications accepted through April 30, 2026.
Salary : $17