Collections Manager

Manning Kass, a leading law firm seeks a results-driven Collections Manager to lead our accounts receivable and collections function, accelerating cash flow and reducing delinquency across a sophisticated legal billing environment. This role balances rigorous risk management with strong client relationship stewardship, ensuring timely, compliant collections while supporting firm revenue goals. The Collections Manager will establish processes, leverage technology, and partner closely with internal stakeholders to drive measurable outcomes.

Job Duties/Responsibilities:

• Lead and develop a team of five collectors, providing day-to-day direction, workload management, and escalation support.
• Design, implement, and continuously refine standardized collections processes and procedures.
• Own end-to-end collections operations, including portfolio assignment, outreach cadence, dispute resolution, payment plans, write-off recommendations, and reporting.
• Oversee and optimize use of e‑billing platforms and client portals; ensure adherence to client billing guidelines and timely invoice acceptance.
• Recruit, hire, onboard, train, and coach team members; deliver ongoing skills development and mentorship.
• Set clear performance targets and conduct regular performance reviews.
• Partner cross-functionally with Billing, Finance/Accounting, Partners, and Client Relations to resolve billing issues, align on client strategies, and support matter management.
• Monitor portfolio risk, escalate emerging issues, and recommend remediation strategies grounded in data and client history.
• Produce accurate, timely collections and aging reports; analyze trends and present insights to leadership with actionable recommendations.
• Champion continuous improvement initiatives, leveraging technology and process redesign to enhance efficiency, compliance, and client experience.

Required Qualifications/Skills:

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant experience considered.
• 5 years of progressive experience in collections and/or accounts receivable with measurable results improving cash flow and reducing delinquency.
• 5 years of managerial experience leading collections teams, including goal setting, coaching, and performance management.
• Must have experience in a law firm or professional services environment.
• Proficiency with Elite 3E or Aderant (or comparable enterprise legal/financial systems).
• Strong Microsoft Excel skills, including pivot tables, lookups, and data analysis.
• Proven ability to meet deadlines and perform under pressure in a high-volume, deadline-driven environment.
• Excellent communication, negotiation, and relationship management skills with both internal stakeholders and clients.

About the Company

Manning Kass is a top-tier law firm with a proven track record of successfully defending individuals and businesses of all sizes, from small family-run companies to Fortune 500 corporations. Established in 1994 with just 16 attorneys, Manning Kass was founded with the vision of creating a workplace where everyone is treated with dignity and respect, where collaboration is encouraged over competition, and where all attorneys and staff – regardless of experience or rank – are valued. With an aim to consistently set ourselves apart within the legal landscape, we have grown exponentially over the last 30 years to over 160 attorneys across eight offices nationwide. What remains consistent is our vision: keeping the family feel of the firm.

Benefits:

• Salary range $100,000 - $120,000. Salary is commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, disability, life, HSA, FSA, 401K, and profit sharing.
• Pet insurance coverage.
• Hybrid work schedule – 3 days in-office.
• A company culture that fosters career growth and opportunity.