Benefit Specialist - VSO

Make a Difference Every Day by Serving Those Who Served Our Country

Are you organized, compassionate, and enjoy helping others? Join our Veterans Service Office team and play a vital role in connecting veterans and their families with the benefits and services they have earned. This rewarding position combines customer service, administrative support, and meaningful public service in a professional and welcoming environment.

What You'll Do

As the first point of contact for our office, you will:

• Welcome and assist veterans, their families, and members of the public with professionalism and respect.
• Answer phones, respond to emails, schedule appointments, and process incoming and outgoing mail.
• Provide general information about Veterans Service Office programs and conduct preliminary eligibility screenings for veterans' benefits.
• Provide administrative and clerical support to the Veteran Service Officers.
• Review obituaries and update federal, state, and local veteran records.
• Coordinate with funeral homes to verify military service and process funeral flags, Presidential Memorial Certificates, and next-of-kin correspondence.
• Assist surviving family members with applications for veterans' grave markers and memorial benefits.
• Maintain accurate departmental records, filing systems, and electronic databases through data entry and record management.
• Manage the Veterans Service Office's social media accounts, create engaging content, compile newsletters, and coordinate email communications to keep veterans, families, and the community informed of available services, events, and important updates.

What We're Looking For

The ideal candidate is:

• Friendly, professional, and customer-service oriented.
• Organized with exceptional attention to detail.
• Compassionate and committed to serving veterans and their families.
• Skilled in written and verbal communication.
• Comfortable using computers, office software, email platforms, and social media.
• Able to manage multiple priorities while maintaining accuracy and confidentiality.

Why Join Our Team?

This is more than an administrative position—it's an opportunity to make a lasting impact in the lives of local veterans and their loved ones. Every day, you'll help ensure they receive the recognition, support, and benefits they deserve while working alongside a dedicated team committed to public service.

Join Us in Serving Those Who Served Our Nation

If you're looking for a meaningful career where your organizational skills, compassion, and communication talents make a difference every day, we'd love to hear from you.