ITS Operations Manager

Position Title: ITS Operations Manager

Department: Information Technology Services (ITS)

Salary: $64,000 - $66,000

Reports To: Chief Information Officer (CIO)

Location: Manhattan University, Riverdale, NY

Position Summary:

The Office Manager for Information Technology Services (ITS) plays a critical administrative and financial coordination role within Manhattan University's IT division. This position ensures that all operational, purchasing, and contract-related processes run efficiently and in compliance with university policies. The Office Manager serves as a key liaison between ITS and other University departments, including Procurement, Finance, and General Counsel.

Responsibilities:

Financial and Contract Management:

• Process and pay all Information Technology invoices in a timely and accurate manner.
• Track and reconcile ITS expenditures, ensuring alignment with departmental budgets.
• Prepare and submit all ITS contracts to the Office of General Counsel for review and approval.
• Maintain and manage the ITS contract database, ensuring renewals and expirations are tracked proactively.
• Generate periodic financial and operational reports summarizing spending to date, outstanding invoices, and active contract statuses.

Procurement and Purchasing:

• Manage all purchases of IT-related equipment, software, and services for the institution.
• Work closely with the Procurement and Finance departments to ensure compliance with institutional purchasing policies.
• Coordinate vendor relations and maintain records of all purchase orders, invoices, and vendor communications.

Administrative and Operational Support:

• Serve as the primary point of contact for the ITS department, handling incoming calls to the University's general number and routing inquiries appropriately.
• Support internal ITS operations by maintaining organized records, schedules, and communications.
• Assist in planning and coordinating departmental meetings, events, and logistics as needed.

Cross-Departmental Collaboration:

• Act as the administrative liaison between ITS and key university offices, including Procurement, Finance, and General Counsel.
• Collaborate with other departments to ensure IT-related expenditures and contracts align with University objectives and compliance standards.

Qualifications:

Required:

• Bachelor's degree in Business Administration, Accounting, Information Systems, or related field.
• Minimum 3 years of administrative, financial, or office management experience, preferably in higher education or IT services.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and financial management software.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience with enterprise resource planning (ERP) systems such as Banner.
• Familiarity with IT purchasing, vendor management, and contract administration.

Work Environment:

This position operates in a professional office environment on the Manhattan University campus. Occasional remote work may be permitted per University policy.

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply.

Salary : $64,000 - $66,000