What are the responsibilities and job description for the Fulfillment/Shipping Specialist position at Mango Voice?
Company Overview
Mango Voice is a leading telecommunications provider offering innovative communication solutions to businesses nationwide. We are committed to delivering exceptional customer service, reliable products, and seamless operational support that helps our clients stay connected and succeed.
Position Overview
We are seeking a detail-oriented and customer-focused Shipping & Fulfillment Specialist to join our Operations team. This role is responsible for fulfilling and shipping products, maintaining accurate inventory, and communicating with customers regarding order status. The ideal candidate is organized, proactive, and passionate about providing a smooth and positive customer experience.
Key Responsibilities
- Process customer orders through accurate product fulfillment, packaging, and labeling for shipment
- Oversee outbound and inbound shipments to ensure timely and correct delivery
- Maintain accurate inventory counts and assist with inventory tracking
- Respond to customer inquiries via phone and email regarding order status and shipping questions
- Identify and assess customer needs to ensure high levels of satisfaction
- Follow established communication procedures, guidelines, and company policies
- Greet and assist customers using Mango Voice verbiage, maintaining a helpful and professional tone
- Stay informed on product offerings and updates to company policies
- Communicate and coordinate with internal teams to ensure efficient order processing
- Provide feedback on fulfillment and customer experience processes, identifying opportunities for improvement
Qualifications
- Strong customer service skills, including phone and email communication
- Excellent organizational skills and attention to detail
- Ability to manage multiple orders and priorities in a fast-paced environment
- Clear and professional written and verbal communication skills
- Problem-solving mindset with a customer-first approach
- Ability to work both independently and collaboratively as part of a team
- Experience with inventory management, shipping systems, or order fulfillment is a plus
What We Offer
- Benefits package
- Paid time off and sick time
- Opportunities for professional growth and development
- A collaborative, supportive, and fast-growing work environment
We look forward to welcoming a new member to our operations team who is excited to help deliver exceptional service and support to our customers.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $18