Telephony System Technician

Telephony System Technician

North Charleston, SC

On-site

Salary Range: $34.28-$36.36 per hour

MANDEX currently has a need for a Telephony System Technician to join our Team based in Charleston, SC to perform in Aviano AB, Italy.

Your future duties and responsibilities:

• Maintain and support Cisco Voice over IP (VoIP) telephone systems and related network infrastructure
• Provide technical support for telephony systems within the AFNET environment
• Troubleshoot and resolve user issues related to phone systems and connectivity
• Respond to and track service requests through IT help desk systems
• Install, configure, and maintain telephony hardware and related equipment
• Manage and track IT inventory, including telephony devices and components
• Follow established Defense Health Agency (DHA) IT procedures and guidelines
• Communicate effectively with end users to resolve technical issues and provide support
• Work both independently and collaboratively within a team environment
• Perform basic equipment handling, including lifting and moving IT equipment (up to 25 lbs)

Required qualifications to be successful in this role:

Experience:

• Minimum of 1 year of experience in technical support, customer service, or telephony systems
• Basic understanding of telephony systems, particularly Cisco VoIP environments
• Familiarity with IT help desk systems and ticketing processes
• Knowledge of IT inventory management principles
• Strong customer service and communication skills (written and verbal)
• Ability to follow instructions and adhere to established procedures
• Proficiency with Microsoft Office Suite and general computer applications
• Ability to work independently and as part of a team

Education:

• High school diploma or equivalent
• Associate’s degree in a related field preferred

Certification:

• CompTIA A and/or Network preferred

Security Level:

• Must be eligible for a Secret Clearance

Other Requirements:

• Must be a U.S Citizen

What you can expect from us:

MANDEX, Inc has over 50 years of experience in all facets of information technology including systems engineering; systems testing; systems design and implementation; cybersecurity and information assurance; electronic and physical security; as well as logistics and warehousing.

MANDEX, Inc. is a collaborative, mission-driven organization where professional advancement, supportive leadership, and an inclusive culture are the core of everything we do! Come work with us!

Benefits we offer:

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Short-term disability
• Long-term disability
• Health savings account
• Flexible spending accounts
• Basic Life & Disability insurances
• Voluntary AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• 401(k) Retirement Plan (MANDEX, Inc offer pre-tax and post-tax Roth contributions, and match 100% of the first 6% elected contribution)

Additional Information

• Interview Round 1
• Interview Round 2
• Background Checks & Drug Screening
• Offer Letter
• Your NEXT big challenge begins

MANDEX, Inc. is an Equal Employment Opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, disability, veterans’ status, age, or other legally protected status.

MANDEX Inc. reserves the right to perform background screening and drug testing prior to extending offers of employment.

MANDEX attracts and retains smart and motivated professionals in the government contracting industry. We offer competitive salaries and excellent benefits packages, including a matched 401(k) plan.