New Case Coordinator

About Malman Law

At Malman Law, we are committed to seeking justice for individuals and families harmed by negligence. Our firm is built on trusted teams, accountability, and a shared mission to advocate fiercely for our clients. We invest in our people, our processes, and our technology so our team members can thrive while delivering exceptional legal service.

Position Summary

Malman Law is seeking a New Case Coordinator to join our fast-paced and client-focused team. This role is critical in supporting clients at the earliest stages of their case and ensuring matters are properly documented, organized, and advanced efficiently.

The ideal candidate is detail-oriented, highly organized, and comfortable managing a heavy workload while communicating professionally with clients, medical providers, and internal team members. This position works closely with attorneys, paralegals, and team leads to move cases toward successful resolution.

Key Responsibilities

• Maintain familiarity with each case assigned within your caseload

• Enter and update all case information, deadlines, and notes in SmartAdvocate

• Perform backup intake calls in accordance with firm intake protocols

• Coordinate with attorneys, paralegals, and other staff assigned to each case to advance matters efficiently

• Keep clients informed and provide copies of relevant file documents as appropriate

• Request, track, and follow up on medical records and medical bills for assigned cases

• Post all case costs, including expected but not yet invoiced expenses (e.g., investigators, consultants)

• Monitor dashboard metrics and KPIs, actively working toward maintaining strong performance standards

• Attend and participate in weekly team meetings and firm-wide trainings

• Follow and maintain all firm policies, procedures, and compliance standards

Qualifications & Skills

• Prior experience in a legal, intake, case coordination, or client-facing role preferred

• Strong organizational and time-management skills with the ability to manage high-volume requests

• Excellent written and verbal communication skills

• Ability to work independently while collaborating effectively within a team environment

• Comfortable working in a fast-paced, deadline-driven setting

• Proficiency with case management systems (SmartAdvocate experience is a plus)

• Commitment to professionalism, client service, and the firm’s mission and values

Work Environment & Culture

• Modern office setting with hybrid work-from-home days

• Casual work attire

• On-the-job training and growth opportunities

• Supportive, team-oriented culture focused on professional development

At Malman Law, you’ll join a team that is invested in your success while working together to deliver meaningful results for our clients.

Compensation & Benefits

Malman Law offers a competitive compensation and benefits package, including:

• 401(k) and retirement plan options

• Medical, dental, and vision insurance

• Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Life insurance

• Employee Assistance Program (EAP)

• Paid time off

• Employee referral program

Equal Employment Opportunity

Malman Law is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Use of Artificial Intelligence in the Hiring Process

Malman Law uses ADP Workforce Now as our Applicant Tracking System (ATS). As part of our recruitment and hiring process, certain AI-enabled tools within this system may be used to assist with resume review, application organization, and candidate matching.

These tools are used solely to support the recruitment process and do not replace human judgment. All applications are reviewed by a human recruiter or hiring manager before any employment-related decisions are made.

In accordance with applicable Illinois law, including amendments to the Illinois Human Rights Act governing the use of artificial intelligence in employment decisions, Malman Law provides this notice to ensure transparency. We do not use artificial intelligence in a manner that unlawfully discriminates against applicants or employees on the basis of any protected characteristic.

Notice to Recruiters & Staffing Agencies

Malman Law does not accept unsolicited resumes, referrals, calls, or outreach from staffing agencies, search firms, or third-party recruiters. Any resumes or candidate information submitted without a prior written agreement will be considered the property of Malman Law, and no fees will be paid.

Please do not contact hiring managers or firm leadership directly regarding this posting.