What are the responsibilities and job description for the Office Assistant position at Making Waves Swim School?
Job description: The Office Assistant is a customer centric position and is often the client’s first point of contact when inquiring about lessons serving existing and potential clients with an emphasis on sales, renewals, and customer service. Required
Schedule: Monday-Friday: 3:30pm/4pm- 7:30pm/8pm, Sunday: 8am-1pm
Essential Duties and Responsibilities:
- Answering and returning phone calls, text messages, responding to email inquiries and questions about the MWSS learn to swim program timely with a positive demeanor & going above and beyond to ensure customer satisfaction.
- Ensuring the client’s needs are met by responding/utilizing best practices in client care.
- Marking and sending notice to clients who ‘no show’ to a lesson and updating the schedule accordingly.
- Responding to client billing inquiries and questions.
- Focusing on proper scheduling of make-up lessons, including daily organization of past makeup lessons, and seeking to fill vacancies in rosters.
- Entering proper information into systems, such as JackRabbit Swim.
- Initiating communications with clients for the purposes of quality control, swimming lesson follow-up and generation of positive online reviews.Showing a positive attitude and friendly demeanor with all clients, staff members, hotel staff and vendors.
- Contributing to team efforts by accomplishing related tasks as needed. Collaborate with team members to support each other at busy times and in demanding situations.
- Communicating with current instructor staff via text, email, and phone calls as needed.
- Other duties as assigned.
Office Assistant Supervisory: This position does not oversee staff.
Office Assistant Requirements:
- Must be able to perform each essential duty satisfactorily.
- Excellent communication and interpersonal skills.
- Strong organizational skills for viewing schedules and client interactions.
- Ability to handle customer situations professionally.
- Proficiency in using scheduling and client management systems such as Microsoft outlook and JackRabbit Swim.
- Positive attitude and friendly demeanor.
Pay: $16.50 per hour
Ability to Commute:
- Township of Hamilton, NJ 08619 (Required)
Work Location: In person
Salary : $17