What are the responsibilities and job description for the Housekeeping Manager position at Makeready?
The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland.
The Housekeeping Manager is a hands-on, service-driven leader responsible for ensuring the highest standards of cleanliness, presentation, and comfort throughout the hotel. This role plays a critical part in delivering a refined, luxury guest experience by leading the housekeeping team with precision, care, and a commitment to excellence.
The Housekeeping Manager partners closely with the Rooms leadership team to create a seamless and elevated environment that reflects the sophistication and artistry of The Joseph.
Requested Tasks
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
The Housekeeping Manager is a hands-on, service-driven leader responsible for ensuring the highest standards of cleanliness, presentation, and comfort throughout the hotel. This role plays a critical part in delivering a refined, luxury guest experience by leading the housekeeping team with precision, care, and a commitment to excellence.
The Housekeeping Manager partners closely with the Rooms leadership team to create a seamless and elevated environment that reflects the sophistication and artistry of The Joseph.
Requested Tasks
- Oversee daily housekeeping operations including guest rooms, public areas, and back-of-house spaces
- Supervise, train, and support Housekeeping team members including Room Attendants, Housepersons, and Public Area Attendants
- Ensure all spaces meet The Greenleigh’s standards for cleanliness, organization, and presentation
- Conduct regular inspections of guest rooms and public areas to ensure quality and consistency
- Manage team scheduling to meet operational needs and occupancy levels
- Maintain inventory of linens, supplies, and equipment; ensure proper stock levels
- Monitor productivity, labor costs, and departmental efficiency
- Address guest requests and resolve concerns promptly and professionally
- Maintain open communication with Front Office, Engineering, and other departments
- Ensure compliance with safety standards, cleaning procedures, and company policies
- Support onboarding, training, and development of housekeeping team members
- Prior experience in housekeeping or hotel operations required
- Previous supervisory or management experience preferred
- Strong understanding of housekeeping operations and cleaning standards
- Excellent leadership and team development skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, high-volume environment
- Effective communication and problem-solving skills
- Professional, service-oriented demeanor
- Ability to work flexible hours including weekends and holidays
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.