What are the responsibilities and job description for the Training position at Makeready?
As the Training Manager, you will be responsible for ensuring our team members receive world-class training and development opportunities, enhancing their skills and knowledge to deliver exceptional service. You will support the coordination of training programs, create development opportunities for employees, and contribute to a culture of continuous learning and growth within the hotel.
Essential:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. These supportive functions include but are not limited to: performing general cleaning tasks using standard hotel cleaning products to adhere to health standards, assisting staff, and attending the required departmental meetings.
Essential:
- Training Coordination & Implementation: Organize and coordinate training sessions, workshops, and seminars, including logistics, materials, and venue setup. Collaborate with department managers to assess needs, develop tailored training programs, and ensure smooth execution of all sessions.
- Orientation & New Hire Training: Coordinate orientation programs, ensuring new employees understand the hotel’s culture, values, and service expectations. Support their transition with ongoing guidance during their initial training period.
- Employee Development & Career Growth: Assist in identifying high-potential employees for development opportunities and coordinate mentorship programs, job rotations, and leadership initiatives to foster growth.
- Tracking & Reporting: Monitor training progress and attendance, gather feedback, and generate reports for management to assess program effectiveness and make recommendations for improvements.
- Continuous Improvement & Innovation: Stay updated on industry trends, continuously enhance training programs to align with the hotel’s goals, and foster a culture of continuous learning through internal communications and employee engagement initiatives.
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. These supportive functions include but are not limited to: performing general cleaning tasks using standard hotel cleaning products to adhere to health standards, assisting staff, and attending the required departmental meetings.