What are the responsibilities and job description for the Customer Service Representative position at Make A Change Management Group?
At Make A Change Management Group, we believe every conversation is an opportunity to create a positive impact. As a leader in the telecommunications industry, we specialize in connecting customers with innovative solutions that keep them informed, connected, and empowered. Our team is driven by purpose, fueled by integrity, and committed to delivering exceptional customer service with every interaction. If you're ready to be part of a company that values people, growth, and meaningful change, your journey starts here.
As a Customer Service Representative, you’ll be helping people stay connected to what matters most. Whether it’s answering questions, solving problems, or recommending the perfect plan, you’ll experience conversations that feel less like transactions and more like real connections. If you're someone who loves talking to people, thrives on positive energy, and gets excited about turning great service into successful sales, this is the role for you.
What You Do as a Customer Service Representative:
- Engage with customers in a friendly, professional manner to understand their needs and recommend tailored telecom solutions
- Deliver outstanding customer experiences by resolving inquiries, handling concerns with empathy, and always striving to leave a positive impression
- Attend training sessions and client meetings to stay informed on the latest telecom products, practices, promotions, and industry trends
- Work collaboratively with fellow Customer Service Representatives and Sales team to meet and exceed daily, weekly, and monthly sales goals
- Maintain accurate customer records using internal systems to track interactions and sales history
- Contribute to a positive team environment by sharing insights, celebrating wins, and supporting fellow Customer Service Representatives
Who You Are as a Customer Service Representative:
- Previous experience in customer service, sales, or a people-facing role is preferred, but not required
- Strong communication skills, with the ability to engage effectively and build rapport across a diverse customer base
- Ability to multitask and manage time effectively in a fast-paced, target-oriented environment
- High level of professionalism, integrity, and a customer-first attitude in all interactions
- Team-oriented with a collaborative approach to achieving group and individual success
Job Type: Full-time
Pay: $925.00 - $1,200.00 per week
Benefits:
- Professional development assistance
Work Location: In person
Salary : $925 - $1,200