What are the responsibilities and job description for the Technology Specialist position at Maize USD 266?
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13646429
position.****
Our Technology Support Specialists act as the first point of contact to
assist assigned district staff with questions about any of our supported
software and computing platforms (i.e. troubleshooting, set-up,
inventory management, placing orders, etc.)
Qualifications
Education/Certification: High school diploma or equivalent
Special Knowledge/Skills:Effective organizational skills, strong
communication both written andverbal, ability to understand and follow
detailed written or verbal instructions,interpersonal skills, computer
Skills, Critical Thinking, High Accuracy, Experience With Google Or
Microsoft Office Suite, and other software platforms, familiarity with
computer hardware components and peripherals, basic understanding of
networks and wireless technologies, problem solving, ability to adapt to
changing technology trends and willingness to learn new skills,
knowledge of cybersecurity best practices and data protection is a plus,
ability to review and edit documents, knowledge of administrative and
clerical procedures and systems such as word processing, managing files
and records, designing forms, and other office procedures and
terminology
Experience: Not required
Major Responsibilities And Duties
Monitor electronic tickets and response to requests.
Provide hands-on technical support to students, teachers, and staff for
hardware, software, and network-related issues within the school
building.
Diagnose and resolve hardware and software problems in a timely manner
to minimize disruptions to the teaching and learning process.
Set up, operate, and troubleshoot audiovisual equipment such as
projectors, interactive whiteboards, tvs and sound systems used in
classrooms and event spaces.
Keep accurate records of hardware and other technology assets.
Assist teachers and staff with technology training, digital tools, and
best practices for technology integration in the classroom.
Maintain detailed documentation of IT procedures, configurations, and
troubleshooting steps for reference and future improvements.
Maintain and ensure the workplace and hub rooms are always clean.
Evaluate existing systems and design proposed systems.
Prepare users by conducting training; providing information; resolving
problems.
Provide information by answering questions and requests.
Work as part of a project team to coordinate database development and
determine project scope and limitations.
Train users and answer questions.
Troubleshoot computer problems to make them operational.
Identify and escalate situations requiring urgent attention so as to not
interrupt the working day.
Work independently to research and resolve complex technical issues to
aid effective functioning of technology.
Monitor IT support tickets and create support tickets as necessary.
Answer IT support phone calls.
Provide remote and onsite support for all level one support tickets.
Assist with the setup of new computers with company standard
configurations.
Install selected software and hardware products.
Provide technical assistance and advice to users as needed.
Recommend changes in software and hardware to improve computer and
mobile capabilities.
Record required customer and issue information in the Ticket System.
Updates tickets with appropriate journal entries of activities, and
closes tickets with resolution entered upon completion of the job.
Verify that suggested solutions effectively resolve the user\'s problems
throu
information, please see: https://www.kansasworks.com/jobs/13646429
- Maize is seeking a Technology Support Specialist. The primary
position.****
Our Technology Support Specialists act as the first point of contact to
assist assigned district staff with questions about any of our supported
software and computing platforms (i.e. troubleshooting, set-up,
inventory management, placing orders, etc.)
Qualifications
Education/Certification: High school diploma or equivalent
Special Knowledge/Skills:Effective organizational skills, strong
communication both written andverbal, ability to understand and follow
detailed written or verbal instructions,interpersonal skills, computer
Skills, Critical Thinking, High Accuracy, Experience With Google Or
Microsoft Office Suite, and other software platforms, familiarity with
computer hardware components and peripherals, basic understanding of
networks and wireless technologies, problem solving, ability to adapt to
changing technology trends and willingness to learn new skills,
knowledge of cybersecurity best practices and data protection is a plus,
ability to review and edit documents, knowledge of administrative and
clerical procedures and systems such as word processing, managing files
and records, designing forms, and other office procedures and
terminology
Experience: Not required
Major Responsibilities And Duties
Monitor electronic tickets and response to requests.
Provide hands-on technical support to students, teachers, and staff for
hardware, software, and network-related issues within the school
building.
Diagnose and resolve hardware and software problems in a timely manner
to minimize disruptions to the teaching and learning process.
Set up, operate, and troubleshoot audiovisual equipment such as
projectors, interactive whiteboards, tvs and sound systems used in
classrooms and event spaces.
Keep accurate records of hardware and other technology assets.
Assist teachers and staff with technology training, digital tools, and
best practices for technology integration in the classroom.
Maintain detailed documentation of IT procedures, configurations, and
troubleshooting steps for reference and future improvements.
Maintain and ensure the workplace and hub rooms are always clean.
Evaluate existing systems and design proposed systems.
Prepare users by conducting training; providing information; resolving
problems.
Provide information by answering questions and requests.
Work as part of a project team to coordinate database development and
determine project scope and limitations.
Train users and answer questions.
Troubleshoot computer problems to make them operational.
Identify and escalate situations requiring urgent attention so as to not
interrupt the working day.
Work independently to research and resolve complex technical issues to
aid effective functioning of technology.
Monitor IT support tickets and create support tickets as necessary.
Answer IT support phone calls.
Provide remote and onsite support for all level one support tickets.
Assist with the setup of new computers with company standard
configurations.
Install selected software and hardware products.
Provide technical assistance and advice to users as needed.
Recommend changes in software and hardware to improve computer and
mobile capabilities.
Record required customer and issue information in the Ticket System.
Updates tickets with appropriate journal entries of activities, and
closes tickets with resolution entered upon completion of the job.
Verify that suggested solutions effectively resolve the user\'s problems
throu