Patient Access Representative - Emergency Department, 32 hrs/wk

Job Summary:

Join MaineGeneral Health and make a meaningful impact on the well-being of our patients, families, and communities!

At MaineGeneral Health, a leading non-profit healthcare system, we are dedicated to enhancing the health of those we serve each day. If you're passionate about supporting your friends, family, and community, consider joining our team!

Job Description:

Position: Patient Access Representative

About the Role: As a Patient Access Representative at MaineGeneral Health, you will play a crucial role in ensuring seamless financial clearance, registration, and clerical processes for direct and scheduled patient admissions. Your responsibilities will involve interacting with patients and their families, providing a warm welcome, facilitating check-ins for services, and ensuring accurate information for clinical staff.

Why Choose MaineGeneral Health? Joining our team as a Patient Access Representative offers you an exciting opportunity to become part of a community of healthcare professionals. At MaineGeneral Health, we foster a collaborative team atmosphere that encourages continuous learning and professional growth within the department and the organization.

Responsibilities:

• Perform financial clearance, registration, and clerical duties related to point-of-service (POS) services.
• Meet with patients or caregivers to exchange necessary information, explain processes, and address concerns or questions.
• Communicate effectively with unit staff and other relevant personnel to exchange information and determine placement.
• Verify insurance benefits, obtain precertification/authorization, and ensure verification of medical necessity.
• Determine and accept required payments, including co-pays, deductibles, and coinsurance, or refer to financial counselors for follow-up.
• Ensure timely and accurate entry of all necessary demographic, billing, and clinical information into the registration system.

Qualifications:

• Relevant customer service experience.
• Excellent and demonstrated communication skills.
• Preferably, 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting.
• Ability to keyboard accurately and quickly.

If you are ready to contribute to the well-being of our community and grow professionally in a supportive environment, we invite you to be part of MaineGeneral Health.

Join us in making a difference every day! Apply now.

Scheduled Weekly Hours:

32

Scheduled Work Shift:

Variable (United States of America)

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .