What are the responsibilities and job description for the Member Experience Specialist Float position at Maine State Credit Union?
Are you a people person who loves helping others and thrives in a dynamic environment? We’re looking for a versatile, motivated team player to join us as a Member & Financial Services Representative FLOAT at Maine State Credit Union. In this role, you’ll make a meaningful impact by building strong relationships, supporting members through financial decisions, and contributing to the success of branches across our entire organization.
What You’ll Do:
- Be a Go-To Resource: Travel between branches to provide frontline coverage where needed, ensuring our members always receive top-tier service.
- Support Members: Assist members with everyday financial transactions, from deposits and withdrawals to loan applications and online banking tools.
- Build Relationships: Engage with members to understand their needs, offer personalized solutions, and share the benefits of our products and services – including financial education tools.
- Problem-Solve with Purpose: Help members troubleshoot issues and support teammates by offering guidance and technical know-how on all our services.
- Stay Informed: Keep up to date with products, policies, and services so you can serve with accuracy and confidence every day.
Why You’ll Love It:
- You’ll Make a Real Impact: Help members make sound financial decisions and support their financial well-being.
- Every Day is Different: You’ll gain a broad skillset while working across multiple locations and teams.
- A Culture of Growth: We value learning and initiative. You’ll have opportunities to grow personally and professionally.
- Team Spirit: Work with passionate, supportive teammates who are focused on service, collaboration, and excellence.
Qualified Candidates Bring:
- 1-2 years of related experience (retail or financial service preferred)
- A passion for people, strong communication skills, and a knack for solving problems
- Tech-savviness and comfort working with banking software, MS Office, and calculators
- The flexibility to travel to different branches as needed (Augusta, Waterville, Rockland, Belfast, and Gray)
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals 8 hrs of birthday PTO & 12 paid holidays
- Paid Parental Leave
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food