What are the responsibilities and job description for the eBranch MES I position at Maine State Credit Union?
The eBranch Member Experience Specialist (MES) is responsible for delivering exceptional member experiences through digital and remote channels. This position combines advanced financial expertise with a deep understanding of virtual service delivery to establish, maintain, and grow member relationships. The eBranch MES provides personalized financial guidance, cross-sells credit union products, supports technical inquiries, and ensures that every interaction via phone, chat, or video reflects the Credit Union's service culture and commitment to excellence.
*PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE, POSSIBLE HYBRID OPPORTUNITY ONCE FULLY TRAINED*
The ideal candidate is a motivated, team‑oriented professional with a positive attitude and a strong commitment to delivering exceptional service.
- Provide prompt, accurate, courteous, friendly, timely and professional service to all members/co-workers.
- Accurately process member transactions.
- Maintain knowledge of all Credit Union products and services and financial education tools.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Education & Experience
- High school education or GED
- One month to twelve months of similar or related experience.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals 8 hrs of birthday PTO & 12 paid holidays
- Paid Parental Leave
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food