What are the responsibilities and job description for the Patient Service Representative position at Maine Eye Doctors?
Patient Service Representative
Job Summary:
Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow.
Full-time position, Monday through Friday. No nights or weekends, with paid holidays.
Job Duties:
- Check in patients upon arrival. Understand schedule template and be able to direct patient to correct point of contact upon arrival.
- Enter and prepare registration forms and insurance information. Verify demographics and insurance coverage.
- Help doctors and technicians stay on schedule by placing appointment correctly, understanding impact of appointments scheduled and notify doctors when patient is running late.
- Check out patients upon appointment completion. Schedule for future appointments and call for consults when needed to outside offices. Answer any questions patients have.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Maintain confidentiality of patient Protected Health Information (PHI) and any other related information according to practice privacy protocols.
- Maintain good attendance, arrive on time ready and prepared to perform job functions daily.
Skills and Abilities:
- Good communication skills: verbal, listening, interpersonal
- Organizational skills with ability to multi-task
- Accuracy with strong attention to detail
- Time management and prioritization skills
- Compassionate customer service, and patient care skills
- Ability to maintain professional demeanor and appearance
- Positive attitude with ability to work independently and in a team setting
- Flexibility with ability to adapt to change
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- On-the-job training
- Paid time off
Work Location: In person
Salary : $16 - $20