Customer Coordination & Sales Support Specialist

About us:

MaidPro South Miami is a professional home cleaning company focused on delivering consistent, high-quality service through our 49-point checklist. We are a locally owned business serving Coral Gables, Miami, Kendall, Doral, Hialeah, and Homestead. Our team is committed to strong customer service, clear processes, and a respectful, team-oriented work environment.

Job Summary:

MaidPro South Miami is seeking a reliable and organized Customer Coordination & Sales Support Specialist to join our office team. This role is responsible for responding to customer inquiries, preparing estimates, following up with potential clients, and supporting communication with existing customers. The position plays a key role in helping customers begin and continue recurring cleaning services while ensuring a smooth and professional experience.

This is a structured, process-driven role focused on consistency, organization, and follow-through. Success in this position comes from managing communication effectively, staying organized, and helping customers move forward with the service that best fits their needs.

Responsibilities: The person in this role will handle incoming customer inquiries, including phone calls and online estimate requests, and will follow up with all leads in a timely and organized manner. They will prepare and send estimates using the company system and guide customers toward recurring services such as weekly or biweekly cleanings.

The role also includes following up with customers after their first cleaning to ensure satisfaction and support long-term retention. Maintaining accurate records in the company system is essential, along with consistent communication throughout the process.

In addition, this position will provide support to daily operations when needed. This may include assisting with morning dispatch coordination and answering calls from existing customers, as long as primary responsibilities related to leads and customer follow-up are maintained.

Requirements:

The ideal candidate is organized, detail-oriented, and comfortable communicating by phone. They are reliable, consistent, and able to follow structured processes. Strong communication skills in both English and Spanish are required. Basic computer skills are necessary, including the ability to use email, Salesforce CRM systems, and standard office applications. The candidate must be able to manage multiple tasks, prioritize effectively, and work well within a team environment.

Work Schedule: This is a full-time, in-office position, Monday through Friday, from 7:30 AM to 4:00 PM.

Compensation and Benefits: The position pays $17.00 per hour and includes paid training. Employees are eligible for one week of paid vacation after completing one year of employment. Additional performance-based bonuses are available based on results, as outlined in the company’s bonus policy. The role offers a stable weekday schedule and the opportunity to grow within a supportive, team-focused environment.

Work Location: 7490 W Flagler Street, Miami, FL 33144

Final Note:

• This role is best suited for someone who values structure, consistency, and clear expectations. The goal is not simply to sell services, but to help customers start and continue recurring cleanings that provide long-term value advantage.