Customer Support Representative

📍 Remote (Florida Only)

Due to client and compliance requirements, applicants must be located in Florida.

The Sales Factory is a rapidly growing B2B Business Development company on a mission to set the gold standard in outbound sales prospecting. We empower organizations to close more deals through superior research, enhanced qualification, and early-stage engagement in the sales funnel. Our prospecting teams leverage cutting-edge technology to identify the right target audiences, allowing our trained Business Development Representatives to advance opportunities down the pipeline using proprietary strategies. We deliver layups, not just leads, to our clients.

This role is fully remote, as long as you have reliable internet access. We are looking for aspiring professionals who want to join a remote-first company with the flexibility to work from anywhere in the country.

At The Sales Factory, we promise one thing—you won’t be bored. You’ll have the opportunity to collaborate with some of the world’s fastest-growing tech companies in an environment that values belonging, hard work, and fun. Whether you’re experienced or just getting started, we welcome you!

We are building a world-class Client Support Team to assist a growing portfolio of clients and their customers. As a Client Support Representative, you’ll handle front-line inquiries, provide friendly and accurate guidance, and help customers move through required processes with confidence.

This is an excellent fit for someone who enjoys helping others, communicates clearly, and thrives in a structured, process-driven environment.

• Respond to customer inquiries via email, chat, and/or phone

• Provide clear, step-by-step guidance and support based on established procedures

• Troubleshoot issues and document interactions accurately

• Support customers through multi-step processes and help them understand required next actions

• Handle sensitive information with care

• Escalate complex issues to internal support teams

• Maintain high standards of accuracy, professionalism, and customer satisfaction

• Follow standardized workflows, scripts, and compliance guidelines

You’ll receive hands-on training covering our systems, tools, processes, and communication frameworks.

No prior industry experience is required — we provide everything you need to succeed from day one.

• You enjoy helping people and solving problems

• You communicate clearly, patiently, and professionally

• You’re organized and comfortable managing multiple inquiries

• You’re reliable, detail-oriented, and process-driven

• You’re eager to learn new tools and procedures

• Previous customer service experience is a plus (not required)

• Must be located in Florida

• Reliable high-speed internet

• Strong written and verbal communication skills

• Ability to follow structured workflows and multi-step processes

We offer a competitive, experience-based compensation package that includes:

• Base pay commensurate with skills and experience

• Paid training

• Opportunities for advancement and cross-training

• Remote work flexibility

• Supportive, collaborative team culture

• 100% remote

• Fast-paced, engaging work

• Clear growth pathways

• A team that values belonging, accountability, and having fun!