What are the responsibilities and job description for the Sales Performance & Conversion Specialist position at Maid Brigade of NW Houston?
Location: Northwest Houston, TX (Cypress / NW Houston area)
Job Type: Full-Time
Compensation: $18.00 – $20.00 / hour base pay Uncapped Commission
Expected First-Year Earnings: $45,000 – $60,000 (Base Commission combined)
About Us
At Maid Brigade of NW Houston, we don’t just clean homes and commercial spaces—we deliver peace of mind, time back to busy families, and pristine environments for businesses. Because our teams operate in our clients' most private, personal spaces, building deep rapport, trust, and integrity is the absolute foundation of our business.
We are expanding rapidly and are looking for a sharp, self-driven Sales Performance & Conversion Specialist who thrives on autonomy, loves closing deals on the phone, and takes pride in tracking their own success data.
Position Overview
This is not a passive receptionist job. This is a high-impact, dual-role position combining consultative relationship sales with agile daily dispatch coordination.
You will own the sales pipeline—taking inbound warm leads and driving them through the conversion funnel from one-time cleans to long-term, recurring weekly or bi-weekly services. We don't micromanage. We are looking for a disciplined professional who loves talking to people, is relentless with follow-ups, and is obsessed with hitting numbers.
Key Responsibilities
- Inbound Conversion & Follow-Up: Respond rapidly to warm inbound residential and commercial leads via phone and text. Listen actively, build immediate trust, and consultatively close the sale.
- The Fortune is in the Follow-Up: Proactively manage the sales pipeline. Reach out to one-time clients and follow up diligently with pending estimates to convert them into high-value recurring accounts.
- KPI & Analytics Tracking: Track and report daily sales metrics (e.g., number of leads received, one-time conversion rates, and recurring service conversion percentages). If it isn’t tracked, it didn't happen.
- Operational Multi-Tasking & Dispatch: Seamlessly balance incoming sales calls while managing field logistics. You will communicate with our field cleaning teams via text and phone to optimize daily schedules, handle real-time field routing changes, and ensure flawless service delivery.
What We Are Looking For
- 3–5 Years of Proven Sales Experience: Extensive experience in inside sales, account management, consultative sales, or relationship selling. Experience in service industries is a massive plus.
- Elite Phone Presence: You have a warm, professional, energetic personality on the phone. You know how to build fast psychological safety with clients who are letting strangers into their homes.
- Data-Driven Mindset: You understand the importance of metrics. You are excited to track your conversion data because you know it directly correlates to your paycheck.
- The Ultimate Multi-Tasker: You can smoothly navigate a ringing phone, an open text thread with a customer, and a dispatch adjustment for a field team without dropping the ball.
- Self-Driven Independence: You hate being micromanaged—and we hate micromanaging. You look at the board, see the gaps, make the calls, and drive results on your own initiative.
Compensation & Commission Structure
We believe top performers should be highly compensated. We provide a stable hourly foundation paired with an aggressive commission structure that rewards long-term account value.
- Competitive Base Pay: $18.00 – $20.00 per hour (based on experience).
- Uncapped Tiered Commission: Earn bonuses on every single job closed, with commission rates scaling up significantly for recurring contracts (Weekly, Bi-Weekly, and Monthly services).
- Growth Opportunity: As the company scales, your role and earning potential scale with it.
Qualifications
- Minimum 3–5 years of successful sales or high-volume customer success experience.
- Excellent digital literacy (experience with CRM platforms, SMS communication, and scheduling software).
- Deep familiarity with the Northwest Houston / Cypress area to assist with geographical team routing.
- Bilingual (English/Spanish) is a plus, but not required.
To Apply
If you are a competitive, self-motivated sales professional who loves talking on the phone and wants the autonomy to build a lucrative career, we want to hear from you.
Please submit your resume along with a brief note detailing your experience converting transactional sales into long-term customer relationships.
Salary : $45,000 - $60,000