What are the responsibilities and job description for the Homecare Operations & Coordination Manager position at Mai Placement?
Homecare Operations & Coordination Manager
Brooklyn NY Or Rockland county
120-150K
Overview
A growing homecare organization is seeking an experienced Operations & Coordination Manager to take ownership of its coordination department, strengthen internal processes, and ensure efficient, consistent service delivery.
This is a high-impact operational role for someone who understands how a homecare agency runs and can bring structure, accountability, and measurable improvements to a busy coordination operation.
We're looking for someone who can manage department leaders, analyze performance, identify bottlenecks, and make sure patients are receiving reliable care while the organization continues to grow.
The ideal candidate combines strong homecare industry knowledge with the ability to manage people, improve systems, and drive results.
Key Responsibilities
Oversee the coordination and scheduling department, including team leads and coordinators
Ensure patient cases are staffed efficiently and service interruptions are minimized
Establish clear processes, workflows, performance expectations, and accountability
Monitor open cases, staffing gaps, caregiver availability, and service delivery performance
Analyze operational data to identify inefficiencies and opportunities for improvement
Develop and monitor KPIs for staffing coverage, case starts, coordinator productivity, and service continuity
Lead department managers and team leads, providing direction, coaching, and accountability
Resolve complex operational issues and escalations
Work closely with recruitment, HR, compliance, and clinical leadership to improve coordination across departments
Improve communication, follow-through, and consistency throughout the department
Identify staffing and operational needs as the organization grows
Provide leadership with regular performance updates, challenges, and recommendations
Ideal Candidate
Strong experience in LHCSA/homecare operations or coordination management
Proven ability to lead teams and manage department performance
Deep understanding of homecare scheduling, caregiver staffing, and patient service delivery
Strong analytical skills and experience using KPIs and operational reporting
Ability to identify problems, develop solutions, and improve processes
Organized, decisive, and comfortable managing a fast-paced operation
Strong communication, leadership, and accountability skills
Hands-on operator who can manage the big picture without losing sight of daily execution
Experience scaling or improving homecare operations is a strong advantage
Email: Baila@maiplacement.com