What are the responsibilities and job description for the Homecare Operations Coordinator position at Topaz HR?
Position Overview
A leading Homecare provider is seeking proactive and high-energy Staffing Operations Coordinator to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services.
This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.
Responsibilities
- Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
- Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs
- Coordinate start-of-care scheduling for new patients
- Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
- Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
- Maintain accurate scheduling records, case notes, and service documentation
- Communicate scheduling updates with caregivers, patients, families, and internal team members
- Serve as a liaison between patients, caregivers, nurses, and administrative staff
- Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
- Escalate clinical concerns or complex scheduling issues to the appropriate team
- Ensure scheduling activities comply with agency policies and payer guidelines
Qualifications
- High school diploma or equivalent required
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Consistent attention to detail and ability to work independently
- Proficiency with Microsoft Office 365 and general computer applications
- Minimum typing speed of 40 WPM
- Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
- Experience in Homecare or related healthcare field preferred
- Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
- Reliable attendance, flexibility to work overtime and dependable transportation are required
Compensation & Benefits
- $25–$30 per hour bonus (based on performance)
- Full-time employment in Williamsburg NY
- Opportunities for professional growth and career advancement
- Supportive and collaborative office environment
Salary : $25 - $30