Manager - Customer Quality

Job descriptions may display in multiple languages based on your language selection. Ce que nous offrons: Chez Magna, vous intégrerez un environnement stimulant et dynamique dans lequel vous pourrez contribuer à développer des technologies automobiles de pointe. Nous accompagnons nos collaborateurs en leur offrant le soutien et les ressources dont ils ont besoin pour réussir. En tant que collaborateur faisant partie d'un grand groupe présent partout dans le monde, vous aurez des responsabilités passionnantes et variées ainsi qu’un large éventail de perspectives de développement et de carrière. Parce que nous pensons que chaque parcours professionnel est unique. Synthèse du groupe: Magna Electronics est à la pointe des technologies de sécurité active, révolutionnant l’industrie automobile et améliorant les conditions de vie. En mettant l’accent sur l’adaptation des systèmes ADAS et des solutions électroniques à tous les véhicules, nous répondons à un large éventail de besoins en matière de mobilité et de sécurité. En offrant une expérience de mobilité plus sûre, plus intelligente et connectée, Magna se consacre à la création d’un avenir meilleur pour les personnes dans le monde entier. Responsabilités du poste : Plans, coordinates and directs the quality department to ensure quality on new and existing products and technology development are consistent with established standards. Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. Formulates and maintains quality control objectives and coordinates objectives with production procedures. Plans, promotes and organizes training activities related to product quality and reliability. Investigates and adjusts customer complaints regarding quality. As a Customer Quality Manager, you will be responsible to measure and improve quality performance of Magna Electronics products for key customers in the region, collaborating with a wide variety of cross functional groups. You will be responsible to lead and oversee the customer quality activities in our manufacturing locations as well as with our engineering, commercial and warranty engineers. The Customer Quality Manager leads the customer specific quality organization using structured problem solving in order to maintain visibility of our quality performance from a customer perspective Your Responsibilities Lead and drive the customer specific quality organization to improve performance metrics and reduce field risk. Maintain visibility and drive customer quality topics collaborating with cross functional organizations throughout the organization. Ensure that MAGNA ELECTRONICS has properly considered the Voice of the Customer ensuring sourceable performance is achieved and maintained on customer report cards covering all aspects of performance for 0KM and field Quality performance Use knowledge of the customer’s product and processes to drive customer satisfaction Represent MAGNA ELECTRONICS at customer meetings, conferences and training, assuring MAGNA ELECTRONICS is current and in compliance with customer quality requirements globally Manage customer ratings and score cards for Quality metrics to ensure accuracy of customer quality information and initiate steps to resolve inaccuracies Review and regularly report quality metrics for process adherence Develop presentations for quality reviews by both Magna Electronics and customer management groups Coordinate and manage Customer Improvement Plans, which include inputs from Manufacturing, Supplier Quality, Warranty, and Early Detection of issues Drive product focused quality risk reduction as a key decision maker and champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting Lead problem analysis and improvement efforts by applying, training and encouraging the use of quality tools - such as FMEA, DOE, SPC, Kaizen, Magna Electronics Production System, Red X, and Six-Sigma methodologies Establish, implement and maintain policies and practices related to customer support activities, including field support of customer assembly plants, ensuring fast response for all quality situations, including those related to product application in vehicles Manage and coordinate communication between the Magna Electronics manufacturing plants and customer support personnel, ensuring that a fast response and strong working relationship is achieved and maintained with the customer Direct Magna Electronics and contracted resources necessary for field containment activities, such as product software reflashing and assembly plant yard-hold management, which result from product issues already installed into vehicles Monitor/Audit manufacturing sites to communicate lessons learnt and best quality practices from site to site, ensuring compliance to customer expectations and requirements Ensure information flow related to customer 0KM returns and field warranty problems to appropriately address system, design and manufacturing causes; facilitate awareness and deployment of countermeasures and best practices globally as lessons learned (Yokoten) Support the various manufacturing sites as needed for current model changes, and customer related issues Control expenses and minimize costs to the best interests of Magna Electronics International while keeping the customer relationship in balance Complete other projects and activities as assigned by Director, NA Quality. Who we are looking for Education Bachelor’s degree with a preference for engineering or equivalent (electrical or mechanical) Your preferred qualifications At least 7 years experience in electronics automotive systems quality mangament At least 7 years experience with customer facing engagement Proven experience with Structured problem solving of complex autmotive electronics systems At least 5 years experience as Manager or leading cross functional teams Proven negotiation skills with business partners and OEMs Red X Problem Solving certification Cross functional experience in manufacturing or R&D (Product Engineering areas), including systems testing HEALTH AND SAFETY Ensures all Company policies, procedures, plant standards, and safety rules are consistently adhered to. Displays a positive attitude towards safety, works safely and follows all the Company's safety policies and procedures. (US) Complies with all Health, Safety and Environmental standards in accordance with the Magna Employee Charter, the Occupational Health & Safety Act, and the Michigan Occupational Health & Safety Act. Ensures all employees and visitors have a safe environment in that safety and housekeeping standards are maintained; and all hazards, unsafe actions, or unsafe conditions have been identified, corrected, and/or eliminated. Responds to and investigates all reports of injuries, accidents, illnesses, near misses and property damage immediately. Takes an active part in the division’s safety program by performing regular workplace inspections, effectively investigates accidents/incidents promptly and assists in meeting or exceeding the division’s safety goals. Normal amount of sitting and standing, average mobility to move around an office and plant environment, able to conduct normal amount of work on a computer. Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status now or in the future. Sensibilisation, Union, Autonomie: Chez Magna, nous sommes convaincus qu'une main-d'œuvre diversifiée est essentielle à notre succès. C'est pourquoi nous sommes fiers d'être un employeur qui offre l'égalité des chances. Nous recrutons sur la base de l'expérience et des compétences, en tenant compte des exigences professionnelles spécifiques, indépendamment notamment de la couleur de peau, des origines de la religion ou des convictions, du sexe, de l'orientation sexuelle, de l'âge, de la citoyenneté, de l'état civil, du handicap. Magna prend la protection de vos données personnelles au sérieux. Nous vous déconseillons d’envoyer des candidatures par e-mail pour vous conformer au RGPD et à vos exigences locales en matière de protection des données. Type de travailleur : Régulier/permanent Groupe: Magna Electronics Nous voyons un avenir où tout le monde peut vivre et se déplacer sans limites. C’est pourquoi nous développons des technologies, des systèmes et des concepts qui rendent les véhicules plus sûrs et plus propres, tout en servant nos communautés, la planète et, surtout, les gens. Dans le bon environnement, vos idées peuvent se transformer en technologies automobiles révolutionnaires et améliorer la vie des gens dans le monde entier. Créons ensemble l’avenir de la mobilité. En savoir plus sur nous: Durabilité Innovation Conseils pour l’entretien