Assistant Manager, Food & Beverage, Madisons

Position Summary

The Assistant Food & Beverage Manager supports the overall operation of Madison’s Food & Beverage outlets, ensuring exceptional guest experiences, operational excellence, and consistent adherence to service standards. This role plays a key part in daily service execution, staff leadership, financial accountability, and the ongoing development and innovation of the department. The Assistant Food & Beverage Manager will report to the Assistant Restaurant Operations Manager.

Key Responsibilities

• Support achievement of budgeted food, beverage, and labor cost targets
• Oversee annual and quarterly inventory processes and ensure timely submission of budget requests
• Complete and supervise payroll and tip distribution accurately and on schedule
• Ensure proper purchasing, requisitioning, and inventory control procedures are followed
• Oversee set-up and execution of all meal periods to ensure consistency and quality
• Conduct detailed inspections of table settings, linens, china, glassware, silverware, and condiments
• Remain present on the floor during service, engaging with guests and addressing concerns proactively
• Respond efficiently to last-minute changes and service needs
• Handle guest complaints professionally, resolving issues to the highest level of satisfaction
• Schedule staff to maintain appropriate coverage and service levels
• Manage staff training, onboarding, and ongoing development
• Assist in the creation and maintenance of department training manuals and SOPs
• Maintain composure and leadership presence in high-pressure service environments
• Enforce hotel bar control policies in accordance with state and local regulations
• Coordinate cleanliness and organization of dining rooms, public areas, kitchens, storage areas, and entrances
• Support the development and maintenance of departmental control procedures
• Liaise regularly with the Assistant Restaurant Operations Manager to ensure guest needs and operational priorities are met
• Work closely with culinary, housekeeping, and other departments to ensure seamless service delivery

• Degree in Hospitality Management, Business Management, or related field preferred
• Prior supervisory or management experience in Food & Beverage preferred
• Strong knowledge of food and beverage operations and service standards
• Excellent communication and guest-relation skills
• Ability to lead and collaborate within a large team environment
• Proven ability to remain calm, objective, and solution-oriented under pressure