What are the responsibilities and job description for the Information Technology-Help Desk Technician-(FT) position at Madison Memorial Hospital?
Position is that of an IT Help Desk Technician, and is responsible for supporting organizations Information Systems. Assists with the tracking of all incident and request tickets for Hospital Systems. Maintains a level of competency and persistence in analyzing, troubleshooting, and solving problems. Provides appropriate reports and documentation to assist with decision making and to ensure that appropriate service levels are maintained.
- Schedule: Monday-Friday 7:00am-5:00pm.
- On call as necessary.
- Benefit eligible
Required Skills:
· Appropriate communication and customer service skills, including phone & email etiquette.
· Ability to learn quickly and adapt to a changing environment.
· Capable of troubleshooting and document network, computer, printer, and software issues.
Minimum Work Experience:
· Customer service experience, e.g. call center, helpdesk, IT support, etc.
· One year of practical experience in the IT field preferred.
Minimum Education:
· One year related training and/or course work preferred.
We not only offer comprehensive benefits and work-life programs to secure your future and balance your daily needs but also provide you stellar service for managing these programs through our Benefits Department.
Retirement - Securing your future
- Retirement - 457(b)
Health Benefits - Safe and Secure, Our Promise
- Flexible Spending Account
- Life Insurance
- Supplemental Plans
- 340B Pharmacy Program
Work-Life Balance - Employee Assistance Program offers:
- Personal counseling (in-person and virtual)
- Life management services (child and senior care, moving, pets, home repair, disaster support, discounts, etc.)
- Senior care management
- Child care referral services
- Lifestyle coaching
- Health and wellness resources
- Legal & financial services
- Support tools for managers
- Onsite and virtual trainings
- Critical Incident Stress Management services when tragedy happen