Facilities Coordinator

Location Portland Orregon

Working Location Category Placed

About U

sMacro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions

.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impac

t.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused cultu

re.
About The

RoleThis key position supports the management team by analysing business intelligence and performance data. It also involves managing the provision of regular and ad hoc reporting, benchmarking, and statistical interpretation to identify trends that drive contract performance and efficie

ncy.
The role focuses on identifying opportunities to reduce costs, ensuring suppliers charge appropriate rates, and reviewing the effectiveness of the preventive maintenance plans to minimise reactive work and uphold the image and reliability of company locat

ions.Main Job Responsibilities Will In

cludeSupplier Onboarding (as requested by the cli

• ent):Initial identification of suitable suppl
• iers.Seeking approval from Regional FMs and the Company Senior Man
• ager.Configuring CAFM to reflect supplier cha

nges.Supplier Relationship Manag

• ementServe as the primary point of contact for supplier performance assessm
• ents.Provide training and communication regarding process, system access, and que
• ries.Adjust PPM schedules as requested by Regional FMs, the Company, premises, or suppliers, and communication to all relevant stakehol
• ders.Manage weekly invoicing and batch proces
• sing.Run and issue weekly concept data downloads to suppliers to encourage timely job completion and CAFM manage
• ment.Run and issue weekly concept failure tasks and liaise with suppliers with resolu
• tion.Collaborate closely with the Helpdesk monitor P1’s and ensure job assignments align with contractual KPI
• /SLA.Provide daily support to the Regional Facilities Man

ager.Client Site Su

• pportManage system access and resolve process-related que
• ries.Provide ad hoc reports and respond to information requ

ests.Helpdesk Information Manag

• ementMaintain supplier pricing matrices (e.g., call out rates, hourly charges, PPM pri
• ces).Ensure supplier documentation is up-to-date and compliant (e.g., certificates, service sh
• eets)Maintain records of company premises, associated contracts, and authorised appro

vers.Contract Management Su

• pportProvide monthly and quarterly repor
• ting.Deliver additional ad hoc reports as ne
• eded.Recommend process and procedural improvements where poss

ible.Team Collaboration And Develo

• pmentActively participate in the Maro account operations
• team.Support Macro’s growth and development initiat
• ives.Identify and report risks that may impact Macro’s reputation or financial standing and suggest mitigating strate
• gies.Demonstrate a proactive approach and flexible approach to support the
• team.Communicate effectively with Macro teams, client site teams, and service part

ners. Salary budget is $75,000 annua

lly.
Abo

ut YouThe ideal candidate will

• have:Facilities Management (FM) experience across multiple service lines, including both Hard and Soft services, with a strong background in contract manag
• ement.Proficient computer skills, particularly in Microsoft Office (with advanced Excel analysis skills), and a solid understanding of CAFM system structures and Google Work
• space.Excellent organisational, prioritisation, and planning skills, with a structured and process-driven mi
• ndset.A professional and disciplined approach, with strong time management capabil
• ities.Exceptional record management s
• kills.Strong written and verbal communication s
• kills.The ability to work effectively both independently and as part of a
• team.Adaptability and a willingness to learn Google and other non-Microsoft software plat
• forms.A proactive attitude toward learning, development, and growth within a rapidly expanding global organiz
• ation.The ability to build and maintain strong client relation
• ships.Experience in managing third-party suppliers and stakeholder relation
• ships.Flexibility to adapt to a dynamic environment, with a proactive and solution-oriented mi
• ndset.A good standard of general education, including Mathematics and En

glish.Desirable Qualifications and Expe

• rienceExperience working with an outsourced FM service pro
• vider.Proven experience supporting retail clients across multiple sites and large geographic re
• gions.A recognised qualification in Facilities Manag
• ement.Fluent in Spanish (or) Portuguese and En

glish.
Diversity Sta

tement We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and pers

onally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and produ

ctivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of